Relationship Mgr., Client Service

Thomas A. Schmidberger

** **** **.

Bedminster, NJ 07921

973-***-**** *************@*****.***

Client Relations and Retention... Reporting… Reconciliation/Analytical Skills… Ability to Manage Multiple Priorities… Problem Solving… Strong Follow-through… Attention to Detail… Organized… Team Player… Able to Work Independently... Written and Oral Communication Skills… Deadline Oriented…

Financial Services Professional

Experience in

Client Service, Banking// Maintenance, Books & Records// Reporting & Reconciliation

Fifteen years experience supporting employee teams and servicing client base. Ability to foster long-lasting and trusting rapport with clients. Talent for exceeding client expectations resulting in increased client retention. Experienced with compiling, reviewing and reconciling data, ensuring accurate reporting to clients and government agencies. Familiarity with bank statements. Ability to communicate effectively with colleagues and all levels of management. Ability to work well in a fast-paced environment.

The Bank of New York Mellon

Relationship Manager, AVP, 2005 - 2008

Member of a team of Relationship Managers responsible for servicing 60 non-profit institutional clients. Responsible for client reporting for Charitable Gift Programs that ranged from ‘start-up’ to $21MM. Maintained database of department’s books and records. Coordinated with vendor in the preparation and submission of the Annual Statement filing to the Insurance Department of registered states. Stayed abreast of state insurance regulations governing charitable giving and analyze client asset allocations ensuring that accounts remain in compliance. Assisted in review of daily overdraft report. Aided in account set up and distribution of trust/annuity disbursements. Managed team of three in annual preparation of 1099-R tax forms. Kept aware of opportunities to cross sell wealth management products. Responsibilities as lead Data Security Administrator for the division and assistant to Division Coordinator for Business Continuity.

• Assisted in retaining a large client relationship that was in jeopardy of leaving the bank.

• Continually met deadline for accurate preparation and mailing of 2800+ 1099-R tax forms to annuitants and filing with IRS.

• Key role on Charitable Giving Services Division transition teams during merger with Mellon Financial.

Thomas A. Schmidberger

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Product Specialist, 2001 - 2005

Supported the Administration/Compliance Manager by maintaining the data base of gift and person data. Serviced approximately 25 clients by addressing concerns and finding solutions. Delivered standardized and ad hoc reports. Reviewed client data arriving at bank as a result of new business wins. Assisted in the calculation of Pooled Income Fund distribution. Aided in the preparation of the 1099-R tax reporting to clients and IRS.

• Developed procedure to help streamline account opening/data entry process.

• Assisted in work-around to meet client’s needs for timed disbursements.

• Received ‘Quality Recognition Award for Outstanding Customer Service – May, 2005

Teller Manager, 1993 - 2001

As first point of contact for customer, provided teller service with prompt, courteous and accurate handling of deposits, withdrawals, and other teller duties. Worked to resolve any customer disputes. Helped grow retail deposit base by cross selling bank products and referring potential clients to sales representative of BNY Investment Center. Managed staff of five tellers. Adhered to Federal compliance regulations including Bank Secrecy Act. Assisted in internal branch audit process. Coordinated proper cash flow for branch.

• Aided Branch Manager in reducing the amount of idle cash held in the branch vault.

• Assisted in compliance procedures and passing of branch audits.

Education: William Paterson University – B.S. Business Administration, 2000

Computer Proficiency: M.S. Excel, M.S.Word, Trust Accounting System (TAS), Trust 3000 (SEI)

Planned Giving Manager, GiftWrap

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