Customer Service Manager

ANCA G. FIRU

**-** ** ****, ********, N.Y. *****

Tel. 718-***-****

Cell 347-***-****

*************@*****.***

SKILLS AND QUALIFICATIONS:

Proficient in MS Office applications: MS Word, Excel & Outlook; Blue Cherry, Studio Designer, Palm system, CMS system, Adobe Photoshop .

Communication skills: fluent in English & Romanian, fair in French, Spanish.

EXPERIENCE:

VICTORIA’S SECRET - 06/12/2011-Present

Category/Customer Service Specialist

• Support a customer –centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences.

• Assists direct manager in execution and maintenance of company directives for product..

• Builds customer loyalty through current brand strategies, including credit and customer relationship marketing.

• Identifies sell down strategies and merchandise gaps; partners with direct manager on resolution and action.

FASHION RIVER/GLOBAL DESIGN GROUP –02/10/08-04/22/2011

Administrative/Office Assistant/Receptionist

• Provide general office support services to help ensure the smooth functioning of the office.

• Perform a variety of administrative duties: reservations, office and supply orders, etc.

• Maintain calendar/schedules.

• Perform basic data entry.

• Review, record, rout and/or process mail or other documents.

• Perform other duties as assigned.

CITIGROUP/NBL - 06/20/07-01/30/08

New Business Specialist

• Receive & process applications (acceptable, incomplete, split incomplete, declined –PALM & CMS systems).

• Duplicating policies.

• Cancellations; status changes; miscellaneous changes.

• Print reports; Balancing reports/logs.

• Output bills; Sorting mail.

VAKKO INC. - 09/11/99 – 06/17/07

Administrative Assistant

• Drafted departmental documents and correspondence; responsible for mailing.

• Customer service - assisting customers with their requests, dealing with complaints. Touching base with all involved departments.

• Keeping track of all the incoming orders; Checking the store’s credit through C.I.T.

• Helped with board presentations for different divisions .

• Scheduling appointments with the buyers.

• Providing billing & miscellaneous information on requests, daily bank deposits.

• Bookkeeping - accounts payable, accounts receivable, issuing invoices & statements.

• Keeping the office organized - ordering all necessary supplies, organizing binders.

• Keeping track of the Showroom samples.

• Answer, screen and rout calls.

• Provided clerical services: copying, collating, faxing, filing, electronic stamp machine operations.

EDUCATION:

• THE STATE UNIVERSITY OF BUCHAREST, ROMANIA

REFERENCES: Available upon request.

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