Customer Service High School

Hilary Luther

Cell: 817-***-****

E-Mail: ******.******@*********.***

Summary

Responsible hair stylist with excellent communication skills demonstrated by 15 years of experience providing salon services to satisfied clients.

I'm hard-working, experienced hair stylist focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative. Always trying to provide quality services to my guests.

Skills

Redken Certified Colorist

Problem resolving

Experience with up-dos

Perform well in high-demand, fast-paced environments

Customer friendly

Guest relations

Training staff

Customer Service

Experienced in several different types of braids

Coordination skills

Inventory control

Client satisfaction

Commitment to quality and service

Fast learning

Accomplishments

Client Service

Developed long-term relationships with customers which increased repeat business.

Maintained a positive salon experience for all salon patrons.

Sales and Promotion

Planned and executed promotional events to market services to new clients.

Completed the training and testing to become a Redken Certified Colorist

Experience

August 2004 to Current

The Grapevine House Grapevine, Texas

Hair Stylist

I have worked as a hair stylist for 15 years. I have always educated myself and complied with the TDLR. I became a Redken Certified Colorist in 2010. In beauty school I was picked to perform for the Intercoiffure Commitee, to show the school talents.

November 1996 to August 2004

Shear Madness Grapevine, Texas

Hair Stylist/Manager

Collaborated with employees,.clients to ensure the delivery of efficient, high-quality service.

Resolved guest complaints.

Provided coaching, mentoring, and consultation to staff to enhance staff development.

Created repeat business by developing long-term relationships with regular customers.

Education and Training

1996 Ogle Hair School Hurst, Texas

Cosmetology

Certificates: Redken Certified Colorist

Training: Redken Specialist, Redken Master Specialist, online training

Behind the Chair experience

1993 Richland High School Richland Hills, Texas

High School Diploma General

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