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IT Support

Las Vegas, Nevada, 89109, United States
January 14, 2017

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Gary L Bartlett

**** ******** **** *****

Las Vegas, NV 89123

Phone (702) ***-****



Customer Service Representative\ Customer Support \Help Desk


Computers for Business Applications; Microsoft Access, Lotus 1-2-3, MS-Office, MS Word, Excel, WordPerfect, Accounting through Trial Balance, clerical and Strong Customer Service skills. Knowledge of Q-basic Programming Theory; dbase III+; ASCII and Database IMPORT/EXPORT. Installation and configuration techniques of PC hardware/software such as DOS 6.22, Windows 3.1/9.X/ ME /NT/2000/XP. Experienced in the installation and utilization of commonly used software applications Microsoft Anti-Virus, MS Backup, SCANDISK and DEFRAG.


Dell/Perot Systems Project St. Rose Dominican Hospitals (11/2010 - 01/2011) Desktop Support Analyst: Determine what Software to install by capturing the map.txt file of Old Machine. Apply skills and familiarity with DOS/Windows, Network Share drives and mapped drives. Perform backup of Old PC Information and user profiles utilizing USMT301 tool. Removing Old PC, Image new PC for XP professional with Project USB flash drive, Restore user profiles with USMT301 tool. Installing Core Software - Installing TCP/IP Printers. Final steps to Apply McAfee encryption. Renaming New Optiplex 780 Desktops and joining PC's to CHW Domain; assigning Permissions to new machine brought onto the chw domain. OptiPlex 750 models sufficient to process Hospital Software Meditech6 upgrade due to go live in March, were to be upgraded. All other Dell OptiPlex machines below OptiPlex 750 models to be replaced.

Siemens/Planet Hollywood Conversion project March 28, 2010 thru April 03, 2010

Hardware Tech SIS - Duties included deployment of Workstations, Printers and Thin Clients. Staffed to work Desktop Support for post deployment of computer equipment and PC Migration technology applied for legacy settings and for joining domain and network. Assist in troubleshooting procedures for login problems occurring during the post conversion for users failed computer equipment when joining the Westgate and Planet Hollywood domain.

City Center Project 11/09/09 – 12/13/09 Computer Technician: Duties included deployments of Dell Workstations and printers at various office points within the Aria property at City Center. Installations and deployments of POS server register systems designed for restaurant and a hotel front desk operation for Info Genesis was configured to domain. Other phase of City Center project included Installation and deployment of Phillips High Definition Screens and Enseo Media controllers. Other aspect of hotel room setup was the installation of Control 4 Touch Screens, Control 4 control boxes for adjusting room lighting, heating & air temperatures and High Definition Television programming channels. These were Zigbee devices implemented on a Mesh Network.

WAMU Software Conversion Project 10/19/2009 thru 10/26/2009 Lead Computer Service Technician: Prepare staging area for new peripherals installation prep for Software Conversion. Uninstall old peripherals, uninstall WaMu Server, wipe business banker workstations and confirm Server Wipe, Label serial ports/cables, Label MFD and MICR Printers, Configure MFD trays, Install MICR printer Install new peripherals and Notify BCDS that image can begin, (Lead only) "Gather team at offsite meeting location", Check in with Insight Command Center at off-site meeting time.

Kohl’s Project 8/17/09 thru 8/21/09 Computer Service Technician: Installations of the following equipment: RF access ports, servers, money counters, workstations, laser printers, thin clients, ESL (antennae and CBS unit), Pocket PCs (printers and charging units), time clock, signature pad brackets, pole-mounted displays, cash wrap shrouds, price verifiers, copier / printer / scanner and cash registers. Test all equipment after installation in accordance with Client documentation.

UPS - Inbound Help Desk Technician; Las Vegas, NV - (10/20/08) – (12/22/08)

Job Description: Assisted customers as a tech support representative with inbound calls concerning issues with Internet Shipping Navigation on the website. Received calls for support with the UPS World Ship software for the customer with daily shipper small business account types. Cross-trained as support technician on UPS Internet Navigation assistance and World Ship technical assistance. Utilized Intranet support tools and database to identify problem call and resolve customer issues. Routed particular callers to corresponding departments to be better assisted for their call.

Go2It Group - Computer Service Technician; Las Vegas, NV - (04/2008) – (07/2008)

Performed onsite Hardware Upgrade from Server 2000 to Server 2003 on NA Domain. Gathered info from old systems. Removal of old workstations from the domain and de-installing them. Installation and configuration of new workstations. Attaching other peripherals from the old workstation ex: Palm Pilots, blackberries, Scanners, Digital Cameras. XP Professional Client Setup Configured Outlook 2003 into new client workstations, mapping X drive and installation of new HP Laser Printer's during the refresh. Adding Domain Users to Local Administrator Account.

TAC World Wide Companies - Computer Service Technician, Las Vegas, NV - (12/2007) – (03/2008)

Job Description: Conducted site surveys at Country Wide Home Loans sites. Recorded serial number, part number, and model number on existing workstations. Information obtained for planned computer equipment upgrade, XP Pro OS upgrade and Dual Monitor upgrade.

Datanamics, Inc. - Help Desk Support, Las Vegas, NV - (09/04/07) – (11/2007)

Job Description: Assisted customer calls with connectivity problems for the Internet at variety of hotel locations throughout the country. Provided remote support for hotel guest IP address information for their laptop settings for a wired or wireless connectivity issue. Verified TCP/IP configurations utilizing IP config, PING, utilities and Internal Company tools via. Company Intranet.

TechSolve - Computer Service Technician; Las Vegas, NV - (07/2007) – (09/2007)

PC Migration Installation and Migration Project. A PC Refresh for 2000 Dell Computers. Prepared Legacy Machine to be replaced by Dell Optiplex SX280. Utilized Migration Server to store end-user settings and data during the migration. Capture and Restore commands applied on legacy machine before de-install and Restore commands utilized after New Workstation installed and brought back onto the Network to Restore Personality and Data to New Machine. Other steps applied were; Run Outlook and configuring Client Access; Manual Outlook 2000 Configuration and Manual Network Printer Mapping.

Client Logic, Inc. - Customer Support; Las Vegas, NV - (01/31/05) - (06/04/07)

Job Description: Inbound calls as a Tier2 tech support representative for DirecTV. Support in the configuration, installation, and activation of Satellite receivers, High definition dvr, High definition receivers and HDTV sets for satellite programming. Conduct 1st level problem determination using documented procedures and available tools to troubleshoot the current problem with equipment, DVR & High Definition Receiver troubled calls. Utilized database process for designated script call handle procedure to troubleshoot; would schedule Service Call for customer if problem not able to be resolved over the Phone. Routed callers with billing concerns to be addressed to correct department.


Ameritech College - North Hollywood, Ca. - Information Technology (1999) Diploma

Santa Monica College - Santa Monica, Ca. (6-91 to 12-92) Micro-computing Applications for Business

Education Dynamics Institute - Las Vegas, NV - Computer Office Specialist (1987) Certificate


Received the Academic Achievement Award Achieved a GPA of 3.5 and Gold Attendance Award for 99% classroom attendance.

References Available upon Request

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