Sales Technician

Jonathan Lawrence

Permanent Address • ** Freedom Drive • Dover, DE 19904 • Phone: 302-***-**** • Cell: 302-***-****

Email: ********.*.********@*****.***

EDUCATION

Delcastle Technical High School, Wilmington DE

Graduated June 2003

Specialized in AutoCAD in LT and Basic Principles of Electricity

Received Exceptional Certificate in Electronics Trade Courses

OSHA Certified February 2002

WORK Experience

Comcast Corp, Newark, DE January 2008 – January 2012

Comcast Advanced Product Technical Support Representative

Worked with customers to better understand and resolve technical issues

Utilized advanced troubleshooting programs to understand and solve a myriad of issues

Mentored and worked on the release of several different tools now utilized by Comcast Agents

Specialized in working issues related, but not limited to, internet connectivity, call quality/phone equipment, cable TV

Borders, Inc, Wilmington, DE May 2007 – January 2008

Inventory Processing Clerk

Received direct store deliveries and mass shipments

Distributed, organized and created displays on the sales floor

Worked actively to assist customers in their book selections and searches

Utilized store inventory programs

Best Buy, Wilmington, DE October 2005 – March 2007

Computer Specialist

Assisted customers in purchasing and customizing their computers

Trained newly hired sales associates

Researched newest improvements and upgrades in the computer market

Morningstar Turf Farms, Newark, DE April 2005 – October 2005

Lawn Care Specialist

Cared for onsite plants, shrubbery and trees

Received, organized and distributed sod

Provided information to customers regarding various plants

Assisted customers by instructing them in the proper care of their purchases

Apex Systems Inc, Philadelphia, PA January 2005 – March 2005

Data and Voice Cable Technician

Assessed building site for optimal placement of data and voice cables

Assisted lead technician in the installation of data and voice cables

SPECIAL SKILLS

Completed A+ certification course

Currently enrolled in Network + and Security+ courses

Proficient in Microsoft Word and Excel

Understanding of Windows XP, Vista, 7, Mac X operating systems

Intermediate computer and network troubleshooting skills

Basic website construction and maintenance

HOBBIES

Construction and maintenance of desktop PCs

Creation and modification of 25mm miniatures

Writing fiction-based short stories

References: Available upon request

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