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Britt Resume 08

United States
September 21, 2008

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Ludlow, KY ***** Phone


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Brittany Neal



To use my knowledge and skills while always learning, and growing with the company. And further developing my skills to assist my future employer.

2003 - 2005 Ivy Tech State College Columbus, IN

Graphic Design

Present Northern Kentucky University Highland Heights

Accounting and Business Administration

Work experience

Jan. 08- Jun. 08 Internal Revenue Service Covington, KY

Mail Clerk Lead

• Extract all mail and process tax returns

• Handle cash and checks

Nov. 07- Jan. 08 Convergys Erlanger, KY

Customer Service/Technical Support

• Assess customers problems and solve using appropriate script and procedures

• Use various computer programs to solve customers problems

• Work a multi-line telephone

Feb. 07- Nov. 07 Internal Revenue Service/IAP Florence, KY

IDRS File Manager

• Associate files

• Find files using DLNs

• Setup

• Batching

• Pulls and Refiles

Cash and Check Handling

May 05 – June 06 Servpro Cincinnati, OH

Office Manager

• Handle customer inquiries and service

• Minimal billing reports and daily paper work

• Handled accounts receivable

• Worked 10 line phone

Qualifications All Computer Applications

• Microsoft Word

• Excel

• PowerPoint

• Type 55 WPM, Access, Outlook, Quickbooks

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