Administrative Assistant Manager
Resume:
Angela Froelich
************@*****.***
813-***-**** (cell)
SUMMARY
An executive professional with extensive experience in administrative support to upper management in a fast paced environment. Strong attention to detail, excellent organizational and problem-solving skills. Outstanding ability to efficiently and successfully handle extensive workloads, multiple tasks and continually changing priorities in a timely manner.
EXPERIENCE
Froelich Residence (2003 – Present)
Stay At Home Mom (a.k.a. Domestic Goddess)
Long term, team player for challenging work in a chaotic environment. Possess excellent communication and organizational skills and work variable hours, which include evenings and weekends and frequent 24 hour shifts on call. Extensive courier duties also required. I possess the physical stamina of a pack mule, am able to go from zero to 60 mph in three seconds flat in case the screams from the backyard are not someone just crying wolf. Willing to face stimulating technical challenges, such as small gadget repair, mysteriously sluggish toilets and stuck zippers. Screen phone calls, maintain calendars and coordinate production of multiple homework projects. Have ability to plan and organize social gatherings for clients of all ages and mental outlooks. Oversee assembly and product safety testing of a half million cheap, plastic toys, and battery operated devices. Responsibilities also include floor maintenance and janitorial work throughout the facility.
Accomplishments
• While home, I’ve used our laptop to create/complete:
• Budgets (excel)
• Newsletters (publisher)
• PowerPoint presentations
• Word documents
• PTO Parent Liaison at Shepherd of the Lakes Preschool in Brighton, MI (2005-2006)
• Member & volunteer of “Mothers & More” (national group) (2003-2006)
Pfizer Global Research & Development, Ann Arbor, MI (2001-2003)
Global pharmaceutical company
Senior Administrative Assistant. Provided a wide range of confidential administrative support to the Human Resources Director.
• Created Excel reports and executed PowerPoint presentations.
• Maintained Outlook calendars.
• Logged, searched and maintained applicant data in PeopleSoft
• Arranged meetings and travel arrangements.
• Reconciled invoices, expense reports and American Express bills.
• Governed and activated employee terminations and leave of absence claims.
• Compiled ESP (early severance package) claims.
• Composed offer letters, assembled interview packets and recorded promotions and merit increases.
• Processed, shipped and logged annual performance reviews.
• Chaired department administrative meetings and took minutes.
• Distributed resumes to line managers.
• Assisted with exit interviews and new hire orientations when necessary.
Accomplishments
• Created 95% of the “Good Recruitment” global web site.
• Created a “New Hire” manual for the Chemistry department.
• Improved/redesigned “performance review” process.
• Improved and conducted the recruitment “expenses” process.
• Volunteered and assisted Kalamazoo with interview logging during Pharmacia acquisition.
• Recipient of two Colleague Recognition Awards (2002 & 2003).
• Graduated with honors on 6/12/04 with an ABA degree from Cleary University.
Horiba Instruments, Ann Arbor, MI (2001)
Global analytical and measurement technology company
Executive Administrative Assistant. Provided administrative support to the Vice President, Operations Manager and Human Resources Manager.
• Issued, activated and terminated building security I.D. badges.
• Governed company car assignments, maintenance and records.
• Compiled and processed hourly time cards.
• Secured and processed all executive travel arrangements.
• Monitored and recorded employee vacation time.
• Processed accounts payables and procured human resource supplies.
• Dispensed petty cash funds and generated monthly reports.
• Controlled and assigned videoconference equipment, projector and digital camera.
• Acquired necessary paperwork for global transfer/trainee employees.
• Inspected, inventoried and stored corporate apartment furnishings.
• Distributed weekly paychecks and scheduled meetings.
• Initiated and organized corporate gym memberships.
• Logged personal shipments and conducted company shopping.
• Facilitated company picnics, Christmas parties and monthly birthday parties.
Accomplishments
• Added new vending machines and managed this project.
Marshall Field’s, Traverse City & Lansing, MI (1999 – 2000)
Retail department store
Sales Associate. Empowered my management level customer service skills while merchandising.
• Flexibility, attention to detail and a positive attitude are a MUST. Also must be able to prioritize and work under short deadlines with minimal direction Surpassed my sales goals and maintained an “excellent” rating.
• Performed open/close procedures and tended the cash register.
• Routed cash register money to the bank.
• Restored merchandise order by providing recovery during busy times.
• Enforced asset protection and took stock/inventory.
• Implemented special customer orders and coordinated outfits.
• Generated and processed gift certificates.
• Accepted credit card payments and opened new charge applications.
Accomplishments
• In 1999, I was selected by the Traverse City executive staff to pilot the “flyer” program. This program was a huge success and has been modeled by all Michigan stores.
R.M. Young Company, Traverse City, MI (1991 – 1999)
Global meteorological instrument design and manufacturing company
Receptionist/Administrative Assistant. Provided administrative support to the president and other key management staff.
• Screened and routed all phone calls.
• Updated and corrected office manuals and notes.
• Maintained the fax, postage, and copy machines.
• Routed incoming faxes and issued outgoing faxes.
• Processed incoming and outgoing mail.
• Reconciled invoices and handled accounts payable.
• Accepted and processed purchase orders.
• Established credit references and filed warranty registrations.
• Accomplished daily, monthly and annual bulk mailings (catalogs).
• Logged catalog literature inventory.
• Forecasted advertising schedules and reports.
Accomplishments
• Modernized and enhanced the catalog department.
• Introduced and implemented the global Christmas card mailing list.
• Updated the company’s voice mail system and recorded messages for the entire staff.
• Maintained, programmed and troubleshot the voice mail system.
Michigan Consolidated Gas Company, Traverse City, MI (1988 – 1991)
Natural gas utility company
Executive Secretary. Provided administrative support to the Public Affairs Manager and other key staff members at this executive center.
• Created and distributed monthly reports.
• Completed and distributed computer projects.
• Reconciled invoices.
• Recorded and submitted time reports.
• Processed and submitted per diem expense reports.
• Purchased newspaper subscriptions.
• Recorded and monitored Michigan media and press releases on a daily basis.
• Coordinated company meetings, schedules and travel arrangements.
• Acted as a representative and liaison whenever there were gas main breaks.
Accomplishments
• Provided community involvement to VASA, GTFA Skiathon and National Cherry Festival activities.
Detroit Edison Monroe Power Plant, Monroe, MI (1987 – 1988)
Electric power utility company
Secretary. Provided administrative support to the executive staff.
• Processed and distributed mail to 400 employees.
• Created and distributed monthly reports.
• Posted daily Fermi II Nuclear Plant updates.
• Executed large copying projects.
• Filing.
• Updated Training manuals.
• Completed and distributed computer projects.
• Reconciled invoices.
• Posted job vacancies.
• Coordinated company meetings, schedules and travel arrangements.
Accomplishments
• Redefined the filing system.
• Completed annual CPR and First Aid Training.
City of Traverse City, Traverse City, MI (1985)
Governmental Center of Traverse City
Secretary/Receptionist. Provided administrative support to the City Clerk.
Answered phones
• Processed title renewals and applications.
• Distributed a monthly newsletter.
• Sold and recorded cemetery plots.
Accomplishments
• Formulated a computer program and transferred all written burial records to the computer.
• Launched a monthly newsletter.
• Reorganized and condensed the filing system.
Manpower Temporary Services, Traverse City, MI (1985 – 1991)
Temporary/contract employment agency
Receptionist, Secretary. Executive Secretary. Provided short term and long-term administrative support to local businesses. Some assignments included dictation/transcription.
COMPUTER EXPERIENCE
Microsoft Office 2003 & 2007 (Outlook, Word, PowerPoint, Excel, Publisher and Access)
PaperPort
Front Page (Pfizer)
RMI (TBA Career Tech. Center’s Steno/Clerical Class)
PeopleSoft (Pfizer)
SoftShoe (Pfizer)
XMS
Paradox (R.M. Young)
WP51, WP60 and WP70 (R.M. Young)
Symix (R.M. Young)
NBI (MichCon)
Lotus 1-2-3 (MichCon)
Visio and Adobe
Citrix
DW4 (Manpower)
Word Perfect (Manpower)
EDUCATION
Cleary University
3601 Ply mouth Rd.
Ann Arbor, MI 48105
2002 – 2004
Course Study: Business Administration
Graduated with Honors, ABA Degree, June 2004
TBA Career Tech Center
880 Parsons Rd.
Traverse City, MI 49686
1982 – 1984
Course Study: Steno/Clerical & Word Processing (dictation included in the Steno/Clerical course)
Certificate of Completion, Vocational School, June 1984
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate