Security Manager
Resume:
Koritas Jones
Atlanta, Ga 30316
**********@*****.***
EDUCATION
Bachelor of Science Degree in TelecommunicationsManagement, October 2001
DeVry Institute of Technology, Atlanta, Georgia
DATABASE APPLICATIONS
Visio, Cisco Configuration Manager, CircuitVision,NerveCenter, Cisco Device Manager, CiscoWorks2K, CiscoView, HP Openview, Netcool, Microsoft Office, Remedy, MSOC, BERT, InfoVista
Linux, Unix, WindowsXP, 2000 Professional
WORK EXPERIENCE
Security Officer, February 2012-present
Global Protective Services, Atlanta, GA 30309
• Patroled facilities and property making observations to detect unauthorized persons or activities and unsafe conditions.
• Maintain visibility to deter criminal activity; reported minor violations to police or other law enforcement personnel.
• Provided restraint under lawful direction and applied first aid or CPR in emergency situations.
• Kept record log of vehicles coming in and out of the premise.
• Patrols assigned area on foot, on bicycle, or in motor vehicle, as assigned, to ensure personal, building, and equipment security.
• Examines doors, windows, and gates to ensure security; uses client keys to open and close buildings; monitors closed buildings for unauthorized persons and/or suspicious activities.
• Informs and warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
• Provides escort services as necessary.
• Watches for and reports irregularities, such as security breaches, facility and safety hazards, and emergency situations; contacts emergency responders, such as police, fire, and/or ambulance personnel, as required.
• Remains alert for the presence of unauthorized persons and/or security code violators; approaches suspicious persons and/or notifies police as appropriate; may confront and detain violators, as required, until police arrive.
• Performs periodic checks of emergency call boxes and/or call box lights to ensure proper functioning; reports malfunctions as required.
• Prepares routine, standardized reports and notifications to off site security director.
• May provide specialized security in complex operational areas, requiring specific knowledge of the operating environment.
• Provide security presence on movie sets and productions, making sure no unauthorized parties enter or burglarize property belonging to the production set
• Performs miscellaneous job-related duties as assigned
Network Controller Technician, July 2011- December 2011
Ericcson(Contractor), Atlanta, Ga 30339
• Provide physical layer service assurance activities in support of all Offnet Broadband (DS1/DS3/OC-n) trouble repair for BTS, CDMA, iDEN, wireline and 4G services.
• Provide physical layer service assurance support of CDMA and iDEN Narrowband Wireless Access Circuits found to be intermittent/bouncing off net issues.
• Manage LEC fix actions to include status of tickets, escalations, coordinating dispatch and cooperative testing.
• Manage On Net Customer Broadband issues, coordinating with TSA.
• Manage chronic broadband and narrowband tickets to resolution.
• Manage proactive and customer initiated tickets to final clearance/ closure.
• Manage LEC fix actions to include status of tickets, escalations, coordinating dispatch and cooperative testing.
• Manage and isolate cell cite outages with assistance from field technicians.
• Monitor and test circuits stability through Nortel, Motorola, and Lucent switches and React DACs tool, TRAMS, NetWatcher, Titan, FACTS.
• Provide LEC Management for physical layer service assurance activities in support of iDEN, EVDO, and CDMA Wireless Access Circuits.
• Manage wireless proactive and customer initiated wireless tickets to final clearance/ closure with coordinating organizations.
• Conduct diagnostics, isolate faults, and make corrective actions on wireless Narrow Band circuits.
• Manage Wireless Chronic Tickets to resolution.
• Perform Business Operations Analysis and develop Service Improvement Plans.
NOC Technican(IP), January 2008-November 2010
Level 3 Communications, Atlanta, Ga 30308
• Answering incoming phone calls from customers reporting trouble with internet circuits.
• Open trouble ticket against outages.
• Configuring, troubleshooting, testing, and providing 2nd level support for Level 3 IP backbone networks using Cisco network devices (Catalyst 2950/3560/3750/4500/6500 switches, Cisco 2600/2800/3800/7200 routers), Juniper (M & T series), Juniper JunOS, Juniper CLI, Laurel, Tellabs 8860 routers, Force10, Overture 5000, 2200, Big Iron, Unisphere, Adtran, Adit, Nortel Passport, Ciena Core-Director, Alcatel 1630,1631, Tellabs 5500 and 6400, Cisco Cerent 15454, DMS250 and 500
• Testing circuits, MLPPP Bundles , SONET alarms, rebuilding and deleting Xconnects, loop testing, head to head, ranging from 64k to OC48, QRSS, All 1’s, and All 0’s.
• Assist customers via phone with troubles ranging from VLANs, QoS, VPLS, MPLS, BGP, IPVPN, OSPF, RSTP, HSRP, UDLD, 10 & 100 Gigabit Ethernet.
• Communicate with Cisco, & Juniper TAC and other international telecommunication carriers, tracking and escalating trouble tickets, and interfacing with customers at all levels.
• Configuring and troubleshooting routing protocols, such as OSPF, BGP,ISIS, MPLS invlolving multiple routers, applying route filters and troubleshooting WAN and/or service provider Internet edge and backbone routers running EIGRP , OSPF, IS-IS and BGP.
• Working with local exchange carriers dispatch techs to conduct fix and/or turn up new customer on the data network.
Network Analyst II, April 2000-January 2008
BellSouth.Net Internet Services Network Operations Center(NOC), Atlanta, Georgia
• Answering incoming phone calls from customers reporting trouble with internet circuits.
• Open trouble ticket against outages.
• Configure, maintain and troubleshoot Juniper, Juniper JunOS, Juniper CLI ,Cisco, routers and access servers.
• Trouble tracking using Remedy database, and monitoring BellSouth.Net’s Internet Network with the aid of Netcool, SecureCRT, and CiscoWorks .
• Produce evaluation reports and pro-active recommendations pertaining operations.
• Produce summary and analysis reports pertaining to monetary credits for customers.
• Coordinated troubleshooting interactions between NOC, Account Executive, and customer.
• Control troubleshooting resolution between NOC, Infrastructure, Provisioning, Service Management, Capacity Management, and Engineering.
• Provide technical support for ISPs Wide Area Network.
• Coordinate, configure, and troubleshoot routing protocols which include IPX, EIGRP, OSPF, RIP, ARP, SNMP.
• Monitor, troubleshoot and test OC48, OC12, DS0, DS1, MLPPP Bundles, DS3, ATM, 64K, 256K Frame relay data circuits, SONET alarms , DOS Attacks.
• Monitor and troubleshoot IPVPN, NETVPN DSL, Radius, IPSEC, OFFNET, MPLS, QOS, VoIP, Optical Fibers, IP Multicast, Spanning Tree , VLANs, SONET
• BellSouth Intergrated Service Technologies(BIST), PBX and VoIP troubleshooting.
• Monitored DSL Switching technologies.
• Responsible for troubleshooting some ISDN routers and dialup network connectivity.
• Troubleshoot, maintain, and configure Catalyst switches, DMS-250.
• Configure NAS(Network Access Servers), IOS, switch and router upgrades.
• Applying access-lists to fit customer’s needs.
• Help customers with LAN/WAN routing and connectivity issues.
• Responsible for training new employees and assisting with troubleshooting.
• Project Leader for weekly device outages.
• Work with Bellsouth CO techs and Worldcomm/UUNET via telephone to install new circuits, WIC cards, batteries, DPS/UPS/APS power supplies, port adapters, smartjacks, CSU/DSUs, chassis, and cables.
• Order and replace Cisco equipment such as routers, chassis, WIC cards, Ethernet adapters, APS and DPS power supply units.
• Designated to make sure old and used equipment makes it back to the proper entity within the BellSouth organization.
Security Officer, April 1999-April 2000
Barton Security Services Atlanta, Georgia
• Patroled facilities and property making observations to detect unauthorized persons or activities and unsafe conditions.
• Maintain visibility to deter criminal activity; reported minor violations to police or other law enforcement personnel.
• Provided restraint under lawful direction and applied first aid or CPR in emergency situations.
• Kept record log of vehicles coming in and out of the premise.
• Patrols assigned area on foot, on bicycle, or in motor vehicle, as assigned, to ensure personal, building, and equipment security.
• Examines doors, windows, and gates to ensure security; uses client keys to open and close buildings; monitors closed buildings for unauthorized persons and/or suspicious activities.
• Informs and warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
• Provides escort services as necessary.
• Watches for and reports irregularities, such as security breaches, facility and safety hazards, and emergency situations; contacts emergency responders, such as police, fire, and/or ambulance personnel, as required.
• Remains alert for the presence of unauthorized persons and/or security code violators; approaches suspicious persons and/or notifies police as appropriate; may confront and detain violators, as required, until police arrive.
• Performs periodic checks of emergency call boxes and/or call box lights to ensure proper functioning; reports malfunctions as required.
• Prepares routine, standardized reports and notifications to off site security director.
• May provide specialized security in complex operational areas, requiring specific knowledge of the operating environment.
• Performs miscellaneous job-related duties as assigned.
Dietary Aide April 1997-September 1998
Gulf Coast Hospital, Panama City, Fla
• Prepare and deliver food trays to patients throughout the course of the day.
• Washing dishes, pots and making sure all areas of kitchen were in proper standing.
• Occasionally help nurses and doctors with transporting patients to designated areas of the hospital.
Contact this candidate