Administrative Assistant Manager
Resume:
KALA K. HORTON
Ray Township, MI 48096
**********@*****.***
________________________________________
CAREER SUMMARY:
In my career I have learned many processes and have been entrusted with resolving customer issues to completion. I have worked with VP's, CEO's as well as Academia. My diverse experience has highly developed my interpersonal skills and knowledge. I thrive to work for a company that encourages self-starters and look forward to my next challenge that will include continued professional growth.
EMPLOYMENT HISTORY:
ROBERT SCHECHTER & ASSOCIATES, INC.
251 Pierce
Birmingham, MI 48009
02/2005 - 07/2011 - Executive Assistant
Provided fundamental support to company department heads, managers and VP’s. Handled accounts payable, purchasing, and advertising/marketing needs. Scheduled appointments, meetings and event planner. Implemented an accurate up-to-date electronic filing system. Provided company wide phone support, created spreadsheets, contracts for part-time sales, expense reports, coordinated company newsletter for group distribution, maintained compliance and renewals for company and producer licenses for state appointments with insurance carriers. Brainstormed with IT and successfully created and monitored a producer Access database for licensing.
Worked with multiple national carriers, local and out-state clients providing day-to-day benefit administration for small, medium and large companies. Provided administrative support to the team, coordinated meetings with clients, insurance carriers and staff. Maintained the company licensing for the benefit and wealth divisions. Monitored Continuing Education credits for company producers. Attended client meetings providing administrative support for the Sales and Lead Account Manager Teams. Enrolled employees via carrier online processing systems, ran quotes, rates, performed group-billing audits and provided general facility support for the office.
SKILLS:
Background in benefit and insurance administration, processed medical, dental, LTD, STD, AD&D/life enrollments, COBRA administrator, superior communication and organizational skills, problem resolution, contract processing, in and out state insurance licensing expert, highly developed interpersonal skills, team player, self starter, workflow planning, time management skills, strong working knowledge of Microsoft Office i.e., Access, Outlook, Excel, PowerPoint, Word, CRM and QuickBooks; ability to multi-task in a fast paced environment. SKILL-SET: Professional
TOWNE MORTGAGE COMPANY
Sterling Heights, MI
09/2001 - 07/2004 Administrative Assistant
Provided support to CEO and several department VP’s. Handled accounts payable, purchasing, and advertising/marketing needs. Scheduled appointments, meetings and event planner. Maintained an accurate and up-to-date filing system. Created spreadsheets, contracts and expense reports, maintained department intranet and databases. Coordinated travel arrangements and supported six branch offices administratively.
MICHIGAN PUBLIC HEALTH INSTITUTE
Okemos, MI
01/97 - 03/2001 Program Assistant
Managed and created project budgets for grants awarded. Handled AP/AR on monthly basis. Assisted Program Director and Project Coordinators with implementation of projects. Created contracts for contractual employees. Prepared expense reports and managed office in general office manager capacity. Created reports, spreadsheets and marketing data. Provided administrative functions to Program Director and coordinated travel arrangements.
FIRST FEDERAL OF MICHIGAN
Detroit, MI
07/85 - 06/1996 Purchasing Administrative Assistant
Prepared expense reports, negotiated pricing agreements with multiple vendors for office equipment and company vehicles. Processed purchase orders and provided administrative support to department VP, local and out state branch offices. Maintained inventory control and managed service agreements for all company wide machinery. Balanced and processed all branch office supply invoices/orders on a monthly basis.
Worked in Mortgage Servicing for 6 years in the Tax, Escrow, Foreclosure and the Insurance divisions. Provided secretarial duties for department Vice President, was the department check writer, balanced & reconciled accounts daily and during winter and summer tax seasons in excess of 20M independently. Worked in the Mortgage Loan Division for several years providing administrative support to the Mortgage Loan Officers who approved mortgages for commercial properties.
EDUCATION:
Kettering Senior High - Detroit, MI – Graduated (diploma)
Oakland University - Rochester, MI - (attended 1 year)
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