Customer Service Sales

Donna Da Cunha

*** ****** ***

East Stroudsburg, PA 18302

Home: 570-***-****

Cell: 570-***-****

email: *******@***.***

Senior Customer Service Representative

PROFILE

Results-oriented, dependable professional, experienced in customer service and sales. Excels in fast-paced corporate environments as well as in supervising and motivating staff to increase productivity and company profitability. Works well independently and as part of a team. Committed to excellence; played a key role in various process improvement and cost reduction projects.

QUALIFICATIONS & EXPERIENCE

Customer Service Representative 2009- Present DKSH North America Inc.

• Currently working as a Customer Service Representative for a Personal Care distributor

• Customer Service Specialist with 18 years experience

• Strong understanding of supply-chain process from production and warehousing through logistics planning

• Manage my own territory providing customer service

• Maintained key customer communications through email, telephone correspondence

• Strong decision making and problem solving skills in resolving customer issues

• Excellent problem solving skills

•

Customer Service Specialist 1989 - 2004 BASF Corporation

• Customer Service Specialist with 15 years experience with a multi billion dollar global chemical corporation

• Worked in partnership with Marketing and Sales in a team environment to meet customer expectations and satisfaction

• Team leader in cross functional group assigned to corporate process improvement and cost reduction projects resulting in significant increase in productivity

• Import specialist

• Strong understanding of supply-chain process from production and warehousing through logistics planning

• Large customer base with thousands of product offerings.

• Strong decision making and problem solving skills in resolving customer issues

• Managed my own territory providing customer service to over 200 customers, processing up to $1,500,000 in sales monthly

• Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles.

• Produced key reports including sales, transaction analysis and staffing reports.

• Maintained key customer communications through email, telephone correspondence

• Superior organizational skills

• Visited with key customers to develop and improve business relationship

• SAP trainer for sales and distribution implementation

• Excellent problem solving skills

• Successfully completed Customer Service Excellence training program

• Provided support and worked closely with field sales representatives regarding customer accounts

• Interacted with various functional departments, manufacturing and distribution centers in coordinating business efforts.

• Effectively managed logistics to achieve superior customer satisfaction

REFERENCES

Janet Finnerty- DKSH North America Inc. -Technical Service Manager 973-***-****

Roy Heckel- DKSH North America Inc. Sales Manager 862-***-****

Julie M. Medic – BASF Corp. Group Logistics Manager 724-***-****

Mike Schulz – BASF Corp. Product Manager, Inorganic Specialties 724-***-****

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