Customer Service Manager

Lisa A. Bien

**** ****** **., **********, **** **255 513-***-****

Email *********@*****.***

Professional Experience

Medical Benefit Administrator 2008-present

United Healthcare Cincinnati, Ohio

Processed and adjusted medical claims daily. Coached 6 other benefits administrators in processing claims. Provided excellent customer service by responding to complex customer issues. Provided benefit and eligibility information to members and providers. Resolved billing and payment issues for members and providers.

Assistant Manager 1995-2008

HoneyBaked Ham Co. Cincinnati, Ohio

Supervised 25 employees. Placed and received orders. Maintained inventory and performed monthly inventory claims. Scheduled and managed payroll for 60 employees. Coordinated deliveries. Increased sales by developing creative marketing for annual fundraisers and corporate gifting programs.

Tutor and Office Assistant 2002-2005

Kathy’s Kids Learning Center Cincinnati, Ohio

Tutored 18 elementry, middle and high school students. Designed lesson plans, provided direction and brainstormed solutions to learning barriers. coordinated and supervised 6 tutors and 25 students on a weekly basis. Created and instituted payment plan for families. Developed educational programs for the Summer Enrichment Program for children ages 6-10 years.

Lead Preschool Teacher 1999-2001

The Goddard School of Anderson Cincinnati, Ohio

Created and implemented daily lesson plans for 24 preschool students. Provided daily progress reports. Utilized behavior modification techniques to manage behaviors, developed positive relationship with families in order to understand and support the developmental growth of their children.

Education

University of Cincinnati Part Time no major declared

Bachelor of Science in Psychology (2 quarters from graduation)

Otterbein College, Westerville, OH

Technical Skills

Microsoft Word

Microsoft Excel

Microsoft Access

References available upon request

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