MCSE

WILLIAM A. BROWN

**** ****** **.

Pikesville, MD 21208

Cell # 202-***-****

HM E-mail: ************@*****.***

FUTURE EMPLOYER

I am writing to explore employment opportunities for temporary and /or long-term with your organization. The enclosed resume will furnish you with details concerning my education, experience and capabilities.

As you will note, I have over twelve years of progressive and diversified experience in Telecommunications. I possess an active TOP SECRET (TS/SSBI), clearance. Should you need more information, I can be contacted at the above listed numbers. Thank you for your consideration.

Respectfully yours,

William A. Brown

William A. Brown

4108 Lowell Dr. Pikesville, MD 21208

HM# 202-***-****--- CELL# 202-***-****

HM E-mail: ************@*****.***

 OBJECTIVE

Seeking managerial, and functional analyst career in the Information Technology arena. 

 SUMMARY

More than 15 years of telecommunications experience in all facets of circuit, activation and deactivation, encryption updates, site survey, record keeping, statues reporting, reviewing and updates procedures and test plans in-accordance with the Defense Information Systems Agency. Performed quality assurance evaluations and testing, installing and aligning electronic data related terminals and equipment, interpreting blueprints, engineering installation plans and drawings, de-installing and retrofitting data distribution systems, monitoring systems and networks and managing personnel. ---- I currently possess an active TOP SECRET/SSB1 clearance.

 WORK HISTORY

May, 2003 - Present Site Manager - LAN Administrator

(Centech Group)

A site managers for Washington DC customers; acts independently for the central Help Desk-

Customer include Main State (DS Executive Office, Secretary’s Detail, Navy Hill, Sa-33, Blair House, Sa-1 (Columbia Plaza, Badge Office, Domestic operations)

Provide 1st responder Help Desk support for the Main State, Washington DC DS customers for

both Unclassified and Classified domains. Provides desktop customer support for the Bureau’s

executive office, Secretary of State’s Protective Detail, and Domestic Operations, and other critical customers. Resolve customer issues with MS Windows, MS Office, network printing, CableXpress,Citrix and other State Department developed programs, or escalates for assistance in accordance with CTO procedures.

Performs system maintenance and data back ups on Applications, Data, and Exchange servers for the Washington, DC customers. I provide a single point of contact for all CTO functions affecting my customer by coordinating customer requirements with required activities of 2nd tier and 3rd tier support providers.

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2005-2006 DMS Operator Pentagon, Washington DC

Joint Staff, CACI

• Provided DMS and National Gateway Messaging support to Pentagon customers and responsible for customer messaging support;

• Resolve National Gateway routing problems, DMS non-delivery problems and viruses in DMS Messages or attachments;

• Provide over-the-counter services to PTC customers to include message preparation, sending out messages, in JANAP and DMS formats;

• Manage message queues, provide special category message handling services;

• Provide manual review of designated messages;

• Maintain Master Station Log of activities;

• Provide customer support and resolve customer problems

2000-2004 Computer Operator

Pentagon

Pentagon, Washington DC

• Monitor servers processing to insure all systems remain up and operational.

• Monitor and support Blackberry server with over 300 users.

• Monitor Global Command and Control systems (GCCS) accounting areas,

• SAT and SIPRNET circuits as well as any other functions.

• Perform initial diagnosis on system failures or user trouble call. (Utilize the Remedy System for record keeping.)

• Run system saves, backups, and system shutdowns and restart procedures.

• Monitors and operates electronic digital computers to process data

according to operating instructions.

• Sets control switches ensure that correct peripheral equipment is utilized move switches to clear system and operate the equipment

• Selects and loads input and output units with materials such as tapes

and printout forms.

• Observes equipment and control panels for operator messages or error

indicators.

• Sets up and runs diagnostic test and reacts appropriately to the

messages and reports errors or machine malfunctions as required.

• Perform clerical work incidental to machine operations such as

labeling tape containers, maintaining production records replenishing

specified stock items, and distributing output materials.

• Operates peripheral equipment to perform such operations as

tape-to-printer.

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5/2000-11/2000 Electronic Tech

CACI INC Chesapeake, Virginia

• Operate and perform organizational level maintenance on Communications and Electronic equipments such as: Cryptographic equipment; Audio and DC patch panels;

Receivers & Transceivers; Antenna Couplers & Multiplex/De-multiplex Equip; Line Amplifiers; Frequency Standards; Power Supplies; Order Wires; Radiotelephone(R/T) Communications; Defense Information Infrastructure (DII) Communications Channel Server System(DCCS), AN/USQ-119;CMS COMM boxes; Signal Converters; Ultra-High Frequency (UHF) & High Frequency (HF) Voice and Data Communications ancillary equipment and devices.

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10/1999 - 5/2000 Help Desk Canon Information Technology Systems

Canon Chesapeake, Virginia

• Provide assistance resolving difficult problems in areas of software, hardware and printers.

• Escalate and dispatch services as directed by the client procedures.

• Provide phone support to various users around the world (Hardware, Software and IRQ conflicts).

1/1999 – 8/1999 Computer Specialist, IBM

IBM Charlotte, NC

• PC moves, hardware and software upgrades.

• Building desktop, laptop computers for new hire.

• Configuration and deploying PC system for new hire.

• Provided desktop supports for 300 users.

• Provided support in troubleshooting hardware, software problems and vendor hardware and return.

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1/1987-6/1998 Facility Supervisor (Navy Technical Control Facility)

NTCC NTCC, Norfolk VA

• Supervised 15 technicians. Oversees the operation and maintenance of five technical control

facilities.

• Manages monitoring, fault isolation, conditioning, and restorable action of over 4,700

Voice/data/video/network circuits and systems.

• Analyzes and schedules various network outages and interruptions.

• Coordinated, supervised and performed the installation of Telephone and Computer systems,

consisting of LAN, WAN, Data and Voice systems IDNX 20/70/90.

• Experience in the Topology systems (Bus, Ring, and Star), Token configurations and Ethernet

systems.

• Supervised, installed, aligned, and repaired secure voice and other electronic data related

terminals and equipment to include red/black specifications; interpreted system drawings and

reviewed for accuracy; coordinated all phases of construction, de-installation and retrofit of data

distribution systems.

• Shift supervisor for four communications systems circuit controllers, and microwave systems

technicians. Supervised work activities assigned shift responsibilities and appropriate training

for subordinate personnel. Maintained professionalism and discipline among subordinates.

• Managed the operation, accountability and maintenance of three line-of-site digital radios and

associated multiplexing and power equipment.

• Maintained one fiber optic link with the Defense Satellite Communications Operational

Command facility; supports two satellite earth terminals; services approximately 900 critical

audio and digital communications circuits.

• Coordinated with local subscribers and distant end control facilities in system/circuit testing,

and troubleshooting utilizing multimeters, oscilloscopes, transmission impairment test sets,

pattern generators and distortion analyzers.

• Implemented wiring of analog and digital circuits from user specifications through various

transmitting and conditioning equipment to insure compatibility with terminating equipment.

 COMPUTER SKILLS

• Experience with the following operating systems programs and test equipment;

• Microsoft Windows 95, 98, 2000, XP, NT & UNIX • Microsoft Outlook 97, 98, 2000, 2003 Active Directory and Microsoft PowerPoint • Microsoft Excel and Word

• IDNX Networks • Fiber modems • DSU/CSU • Encryption Devices • PentaScanner • Firebird 6000, PKI, SMS 2.0, Lotus Notes, Black Berry, VERITAS Backup, Remedy, UTT

 EDUCATION/TRAINING

High School Diploma,

• 1 year of college in Computer Science

• Certified Microsoft Certified System Engineer in the following:

• 070-073: Implementing and Supporting Microsoft Windows NT Workstation 4.0

• 70-210 Installing, Configuring, and Administering Microsoft Windows 2000 Professional.

• 70-215 Installing, Configuring, and Administering Microsoft Windows 2000 Server .

• 70-217 Implementing, Administering, A Microsoft Windows 2000 Directory Service Infrastructure.

• 70-218 Managing A Microsoft Windows 2000 IN Network Environment.

• 70-216 Implementing and Administering a Microsoft Windows 2000 Network Infrastructure.

• 70-221 Designing A Microsoft Windows 2000 Network Infrastructure

• 70-224 Implementing and Support Exchange Server 2000

CISSP pending

Contact this candidate