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Sales Customer Service

Location:
United States
Salary:
90,000
Posted:
August 13, 2012

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Resume:

BARBARA METHVEN

***** **** ****** **** * Sunset Beach, CA 90742• 310-***-****

foeqex@r.postjobfree.com

CAREER SUMMARY

Extensive experience in electrical, telecommunications and automotive industries. Areas of expertise include sales, engineering, marketing, public relations, customer service, administrative management, staff supervision/training, tracking and monitoring of data. Excellent communication and coordinating ability. Able to work effectively in a team environment or independently. Proficient with industry-relevant software (Microsoft Word, Excel, PowerPoint, Access; Act, Novell and other customized software systems).

PROFESSIONAL EXPERIENCE

Coast Wire & Plastic Technology, Inc. Carson, CA 2008-present

Manufacturer of custom bulk copper cable and cable assemblies. Products are sold to the largest lighting, production, audio visual sound and medical companies.

Cable Assembly Division Manager

● Managed the a team consisting of 5 members, responsible for maintaining over 500 national and international accounts as well as growing new business.

●Managed selling custom cable assemblies, bulk cable, and connectors to OEMS, consultants, and end users. Team realized a 40% increase in sales in the last year.

●Managed worldwide market maintaining existing customer base with main focus on growing new business through cold calling and networking (Divide time with existing business (10%) and developing new business (90%) while spending 60% of time on inside sales and 40% outside sales.

●Directed complete cable assembly design and testing.

●Planned, directed, and managed designated projects. Coordinated projects with account executives, customers, engineers, vendors, and implementation managers to ensure customer satisfaction and job completion.

●Negotiated and purchased all components and cable while coordinating the estimating process with engineering and scheduling to ensure a completed product.

●Skilled at developing long-term relationships with clients and vendors generating loyalty above and beyond a sales relationship.

●Ability to envision creative sales strategies and marketing campaign programs then follow on the details to ensure a successful implementation.

●Worked as internal auditor to regulate and monitor ISO 9001 standards.

●Improved efficiency and lowered customer complaints by streamlining internal processes.

●Solely organized and executed an open house event to promote new business.

●Worked directly with customers on technology selection. Advised customer on new products and technology.

●Managed the entire order process, which includes completion of the sale, order entry, scheduling, purchasing, and shipping.

CABLCON, Troy, MI 2003-2008

Manufacturer of cable assemblies both copper and fiber for central office equipment. Products are sold to the largest telecom companies.

Account Manager

●Part of sales team of 9 members responsible for maintaining over 400 telecom accounts in the US including AT&T, Bellsouth and Verizon. Managed selling products to OEMS, Turf Vendors, CLEC’s and ILECS including custom cable assemblies, bulk DS1, DSO, DS3 cable and power cable. Team realized a $2 million increase in sales over the two years.

●Managed entire Southeast Region of the US maintaining existing customer base as well as growing new business through referrals and cold calling. (Divide time with existing business [20%] and developing new business (80%).

●Planned, directed, and, managed designated projects. Coordinated projects with account executives, customers, engineers, vendors, and implementation managers to ensure customer satisfaction and job completion.

●Skilled at developing long-term relationships with clients and vendors generating loyalty above and beyond the sales relationship.

●Ability to envision creative sales strategies and programs then follow through on the details to ensure successful implementation.

●Worked directly with customers on technology selection. Advised customer on new products and technology.

●Familiar with ISO 9001 and TL9000 standards regulating quality services and manufacturing processes.

SOFANOU, Troy, MI 1999-2003

Manufacturer of extruded plastic tubing for automotive wire harnesses. Products are sold to the largest automotive manufactures.

Account Manager

• Part of a sales team of 10 members responsible for maintaining over 100 accounts worldwide which includes Lear and Yazaki. Assist selling corrugated plastic tubing to the biggest wire harnesses manufactures.

• International experience communicating and executing shipments from Sofanou plants all over the world such as Philippines and Honduras. Executing shipments for customers from Sofanou’s various logistic centers.

• Instrumental in helping to improve production lead times by improving communication between the customer and customer service. Lead times then improved significantly by two weeks instead of three.

• Worked closely in the opening of Sofanou’s new plant in Honduras. Aided in the hiring and training of customer service representatives.

SYRON ENGINEERING, Saline, MI 1997-1999

Provider of factory automation consulting services and manufacturer of industrial, electronic and electromechanical equipment for factory automation. Products and services are sold to the metal forming, automotive and plastic industries.

Inside Sales Representative

• Part of sales team of 4 members responsible for maintaining over 300 worldwide automotive accounts including General Motors, Nissan, Toyota, Honda and Tower. Assist with selling consulting services and products including proximity switches and sensors, industrial control and modular fixing systems. Team realized a $200,000 increase in sales over the past three months.

• International experience communicating with manufacturing companies in Japan, Australia, Great Britain, Germany, Italy and Spain, via phone and email, concerning industrial controls, automation systems, sensors and monitors. Extensive contacts with companies in California and on the East Coast. (Divide time with existing companies [70%] and develop new companies [30

• Instrumental in redesigning and creating an entirely new electronic tracking system that saved substantial time and expense while increasing accuracy.

• Interface closely with Engineering Department tracking all new business from beginning to end. Handle all order processing, paperwork and shipping requirements necessary for national and international business.

• Familiar with QOS standards regulating quality services and manufacturing processes.

REESE BROTHERS, INC., Monroe, PA 1992 – 1997

A telemarketing company working with non-profit and for profit companies promoting credit cards and communication services.

Team Manager

• Began with the company as a Sales Representative; rapidly promoted to Team Manager.

• Managed and supervised a team if up to 50 telecommunicators providing motivation and training.

• Coordinated schedules, vacation time and attendance.

• Created special report forms and designed feedback sessions to staff on a daily and weekly basis. Developed recognition and bonus incentives for those who achieved goal levels.

• Recruited, interviewed and hired new candidates.

EDUCATION

CLARION UNIVERSITY OF PA., Clarion, PA 1992 – 1996

Major in Biology

WASHTENAW COMMUNITY COLLEGE, Ann Arbor, MI 2002

Advanced Microsoft Excel Spreadsheets (5 months)

SANDLER SALES TRAINING, Southfield, MI 2005

Advanced Sales Training



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