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Customer Service Quality Assurance

Katy, Texas, 77449, United States
March 01, 2012

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Kaye White Katy, TX *****

Cell: 832*******



Seeking a virtual administrative position with a growing company that will allow me to utilize my numerous years of customer service skills.


• Transcription (45 wpm. 10-key)

• Strong written and oral communication skills

• Switchboard

• Fax and copy machine

• Self starter with the ability to multi task


Pinnacle Security

June 2008 - Present Office Manager Assistant Houston, TX

Processes new hire paperwork and enters into a corporate database. Approves and processes customer contracts. Responsible for maintaining employee files. Creates Excel spreadsheets for in-house inventory. Manages office supplies. Handles customer calls and employee inquires. Occasional technical support. Creates and calculates commissions in Excel for payroll.


November 2007 - June 2008 Quality Assurance Baytown, TX

Served as Q.A. support for an entire Wal-Mart distribution center. Conducted numerous reports for inventory control to measure accuracy. Heavy data entry for adjustments and reconciliation. Managed twenty employees unloading incoming freight.

Missouri Association of REALTORS

October 2005 - August 2007 Receptionist Columbia, MO

Received, screened and routed all incoming calls to a 22 employee company that provides services to REALTORS. Stuffed and labeled envelopes for mass mailing projects. Presided over "Honor Society". Responded to email inquiries in a timely fashion. Occasional data entry and editing of documents.

Katy Kustom Detail

February 2004 - September 2005 Administrative Assistant Katy, TX

Served as head assistant for a detail shop. Composed spreadsheets in Excel; heavy data entry. Created commercial invoices, as well for the daily consumer. Accepted cash, credit and checks on a daily basis. Assisted with payroll and maintained employee's files.


Lonestar College

Degree in Progress Houston, TX

Currently attending Lonestar to obtain a bachelor’s degree in Criminal Justice.

GPA: 3.5

Alief Hastings High School

High School

General Studies Houston, TX

Graduated with honors number 281 out of 956 Seniors.

GPA: 3.4/3.5

Awards and Certificates

e-PRO Technology Certification from the National Association of REALTORS

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