Customer Service Civil Engineering

Antonio D. Dennis

**** *** **** **** ****, Houston TX 77063

Cell: 424-***-****: ******.****@*****.***

Profile

Detailed oriented with a strong educational background in civil engineering supported by field research and professional work experience in Architectural Engineering.

Skills

• AutoCAD 3D

• Structural Analysis

• Software Construction

• Cost Analysis

• Bid Writing For Small To Mid-Level Projects

• Familiar With ADA Requirements

Accomplishments

AutoCAD Software Utilization

• Performed verification of as-built conditions to assure accuracy in plans for incorporation in CAD files.

• Assisted engineers to complete cost estimates by creating a material take-off for architectural and mechanical drawings.

• Created framework of homes that were submitted for city approval.

Customer Service

• Promoted to Supervisor to oversee 25 employees in a fast-paced environment.

• Resolved Customer complaints in a timely and professional manner.

• Utilized Company incentives as a tool to retain customers.

Professional Experience

Supervisor

Allied Home Warranty (6/11-Present)

• Resolve mechanical issues for high priority customers regarding AC, Heating and Water issues.

• Determine priority of service requests to appropriate vendors.

• Make final decisions regarding client refunds.

Student Intern

Kellogg Brown and Root (4/11-6/11)

• Assisted engineers with the regional 2011 water plan.

• Participated in the QA/QL Capital Costs and Annual Costs.

• Contacted vendors to confirm budgetary estimates on projected materials.

Project Assistant

Texas Southern Univ. Department of Architectural Engineering and Construction (1/09-4/11)

• Maintained and updated building and campus infrastructure projects to completion.

• Collaborated with other engineers in the preparation of general contractor bid packages before submittal.

• Produced state reports for construction.

• Team Leader who assigned tasks to student workers for accuracy and scheduling deadlines.

Education

B.S. Civil Engineering Technologies May 2012, Texas Southern University

Affiliations

American Society of Engineers

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