Motivated, Goal Driven

Experience **/****-Present "State Government" Dallas,TX

Enforcement Officer,

Sales Tax SME(Subject Matter Expert); provide technical assistance to co-workers; assist and/or lead on limited and full seizures; participate in canvasses; process returns and payments received via mail and drop box; taxpayer assistance/account resolution phone calls; utilize all collection tools available and follow guidelines set forth in various Enforcement Division Help Manuals; research rules, publications, statutes and agency website as needed to assist customers and co-workers; Sales Tax Bond Waiver Coordinator and research Mixed Beverage Bond Waivers for history and related entities for management review; research complaints from public and other divisions; submit Audit Leads as appropriate; research delinquent accounts based on account history, payment and/or filing patterns, FilelNet, AWM, ITS, and internet; run Case Browsers in AWM to monitor aged and/or specific dollar range accounts and work towards resolution as appropriate; conduct training for Compliance section and when working in Taxpayer Service assisted with training new hires; monitor trends in case loads and notify management; currently close over 90% of cases worked as paid in full; highest productivity for cases worked, cases closed and collection tools utilized in office. Research and or handle specific projects and/or cases as directed by management

03/2003-10/2003 Angus Home Center Corsicana, TX

Administrative Assistant

Accounts receivable, payables, payroll, track job costs

09/2002-02/2003 Cardinal IG Waxahachie, TX

Mezzanine Lead

Lead over a team of 16 machine operators and ancillary staff

11/2001-09/2002 Russell Stover Candies Corsicana, TX

Lead, Ameripak Team

Lead over a team of 20 machine operators and ancillary staff

Packer, second shift

Hand pack and operate an Ameripak machine

2001 Jackson Hewitt Tax Service Ennis, TX

Tax Preparer

Prepare Federal income tax returns-seasonal position

2000-2003 Foster care provider for one mentally challenged adult

1994-2000 Maersk-Sealand Services, Inc. Dallas, TX

Inbound Documentation

Ensure proper U.S. Customs entries for military and private sector shipments.

Monitor and expedite all inbound military shipment for the eastern seaboard and gulf coast regions.

Outbound Documentation

Customer service for the Midwest/Southwest regions.

Manage sensitive accounts.

Process bills of lading for international and domestic shipments.

Highest productivity and accuracy in the division.

Train new employees for customer service and data entry.

Eight awards for performance, accuracy and attendance.

1993–1994 Metroplex Security Systems Dallas, TX

Customer Service

Monitor installation and service work orders.

Dispatch installer and service technicians.

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