Manager Customer Service
Resume:
Production Manager Resume
Craig Jackson
Grand Prairie, TX 75052
*********@***.***
Professional Profile:
Goal driven Senior Production Manager with broad experience in a fast-paced manufacturing environment requiring expertise in production scheduling, quality management, team building, training, cost controls and troubleshooting. Effective in utilizing resources, improving processes, implementing SAP and increasing quality while reducing costs.
Areas of Expertise and Achievements:
• Computer literate in SAP manufacturing modules
• Responsible for communicating to our key accounts and decision makers.
• Evaluated the operations of four departments, successfully led the conversion to SAP with no disruption in customer service.
• Coordinated the activities of multiple departments to improve OTC
• Established performance levels for all production positions by coaching supervisors which resulted in a reduction of labor costs and increased productivity pounds per man hour
• Performed employee evaluations, counseling and disciplinary notices to ensure departments meet or exceeds productivity requirements
• Improved the physical inventory accuracy by instituting detailed checking of inventory recording process
• Directed and re-organized warehouse and production areas for more efficiency
• Investigated, diagnosed and troubleshooted production problems in a timely manner
• Negotiated rates for raw materials, tankers and drums and successfully reduced costs
Employment History
Sales Agent
AFLAC: Dallas/Ft Worth:
January 2009 to present
Selling various AFLAC insurance policies which compliment benefit plans at no cost to the employer.
Production Manager
Amrep, Inc: Lancaster, TX
May 1994-September 2008
Hired as a Chemical Compounder in 1994, promoted to Production Supervisor in January 1995. Over the past 16 years aquired additional responsibilities for 4 departments and promoted again to Production Manager overseeing grease & lubricants, bulk filling, liquid compounding and decorating departments.
Craig Jackson resume cont….
Production Operator
Harcros Pigments: East St. Louis, IL
September 1990 – January 1994
Hired as an Equipment Operator to oversee the chemical process to produce iron oxide.
Warehouse Merchandiser
Cardinal Distributing: Belleville, IL
October 1987 – November 1989
Responsible for organizing the warehouse and the distribution of merchandise for the sales force.
Chemical Operator
Monsanto Chemical Corporation: Sauget, IL
January 1981 – September 1986
Operated and monitored the chemical production of ACL in a 5 story department including troubleshooting to ensure a 24 process.
Education,Technical Skills and Certifications:
• OSHA safety training
• HMIS
• HAZMAT/Waste streams
• Risk management
• 1998 SAP Training
• 2009 Texas Insurance License
Collinsville High School
Collinsville, IL
1968 – 1972
Military Service: US Navy 1972 – 1974
Salary verification, employment references and personal references available upon request.
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