Customer Service Project Manager

*** ********** ******, ***. # **

Brooklyn, NY ***33

Home Phone: 718-***-****

Cell Phone: 757-***-****

Email: ***********@*****.***

Chauncey Britt____________________________

Objective: To obtain a gainful and rewarding position of employment in the areas of

HVAC Project / Service Management

Education; Lehman College Bronx,NY - B.S. Degree - Business Administration

Technical Career Inst. NY, NY - Certificate - HVAC Technologies

Certifications - EPA Universal Technician / ETA Customer Service Specialist

Military: U.S Navy - Trained and worked as an Electrical/Mechanical Technician.

Career: Air Design, Inc. 331 W. Merrick Road, Valley Stream, NY 11580

Service Manager – Responsible for the daily operation of developing service

department. Duties included customer relations, scheduling and routing

technicians. Follow-up of needed repairs as reported on job tickets. Filing of

jobsite documents, technical support through phone contact with techs. Purchase

orders for equipment, parts, and materials, interacting with supply houses, etc…

Assisted in the development of sales campaigns, provided training initiatives for

upgrades in industry equipment, job site inspections, etc… (02/2011 to 07/2011)

Reggie’s Affordable A/C, 3800 N. Washington Blvd., Sarasota, FL 34234

Service Manager; Overall management of service department, sales, personnel

management, customer service, scheduling, routing, purchasing, etc. (2007 to 2010)

AirDataCom Mechanical Svcs., 3427 Olinville Ave., Bronx, NY 10467

Owner/Manager; Management of day-to-day mechanical contracting operations.

Responsible for overseeing all aspects of company development. (2002 to 2007)

R & A Mechanical, Inc., 2002 Eastchester Rd., Bronx, NY 10461

Project Manager; overall management of installation department, records keeping,

customer service, sales, project development, etc... (1990 to 2002)

References available upon request