Customer Service Administrative Assistant

Sharan Flores

**** ****** **. ******* ****, IL 60707708-***-****

OBJECTIVE

Challenging position in a growth-oriented organization offering diverse job responsibility.

EXPERIENCE

AFN LLC October 11, 2010 - Present

7230 Caldwell

Niles, IL 60714

Logistics Coordinator

• Effectively track drivers through Power Broker system, to assure delivery of product is on time and secured,

• Accurately enter driver’s arrival and departure times in the system.

• Help problem solve issues that occur, ie drivers late, needs lumper, detention time due and many more problems. To e-mail the team and have the delivery continue in most efficient way.

• Research BOL’s and POD’s for discrepancies and conatct customer for disposition. Process Claims

Pepsi Cola Bottling Co. January 2008- June 2009

650 51st St.

Chicago, IL.

Inventory Analyst

• Responsible for the accuracy of full goods and raw material, by daily cycle counts and reconciling discrepancies.

• Weekly freshness codes- to ensure product goes out before seven weeks prior to date code.

• Daily trailer checks in the yard of staged product.

• Maintain and update inventory spreadsheets in order to present to management and weekly meetings.

• Review production activity vs. planned and reconcile.

• Reconcile discrepancies with other warehouses

• Generate and correct BOL’s.

Mattress Giant August 2004 – October 2007

608 Supreme Dr.

Bennsenville,Il

Inventory Supervisor

• Solely responsible of maintaining an accurate inventory by daily cycle counts and reconciling discrepancies.

• Controlling the inventory shipped in from manufacture and shipping out for customer deliveries, also the customer returns and warranty issues.

• Customer service with delivery problems. Helping 30 stores with inventory issues.

• Maintaining and updating the inventory spreadsheet to present my daily activities and discrepancies in order to be readily available for weekly conference calls to management.

• Generate and enter and correct orders for the daily deliveries.

• Dispatch drivers to customers with efficiency and promptness.

Menlo Worldwide Logistics March 2000 to August 2004

Coca Cola North America –Rosemont,IL.

Administrative Assistant

• Responsible for generating daily warehouse activity reports used in updating company financial information.

• In charge of developing reporting of key financial data used by all levels of management.

• Maintained employee records and addressed human resource issues or questions.

• Assisted transportation group by entering and maintaining TMS system data.

• Additional duties include setting all out bound shipping appointments in a high volume warehouse.

Inventory Control Analyst

• Responsible for the inventory accuracy of a 400,000 square foot warehouse.

• Solely responsible for proper cycle counting over 200 SKU’s within 1000 pallet locations.

• Continually interacting and communicating with all warehouse workers on inventory issues to find best solutions.

• Fulfilled monthly requirements of Minute Maid. Using mathematical and problem solving skills to reconcile any inventory discrepancies.

• Developed weekly and monthly inventory reports that were reported to senior management.

• Responsible for maintained a 98.8% inventory.

Osco Drug – Elk Grove Village, IL July 1998 - March 2000

Inventory Specialist

Osco Drug –Elk Grove Village

• Supervisor of a group of 10 inventory auditors.

• Responsible as a group for daily cycle counting of each item totaling over 100,000 pieces throughout the warehouse.

• Developed reporting used by auditors used in inventory accuracy.

• Created and updated reports in Excel to resolve any discrepancies in order to maintain an accurate inventory of the warehouse.

• Responsible for reporting weekly inventory accuracy reports to management.

Fel-Pro Inc.- Skokie, IL. August 1983 – May 1997

Inventory Control Specialist

• Responsible for controlling the accuracy of warehouse inventory for both inbound and outbound. Shipments

• In charge of cycle counting using UPC bar coding system and used problem solving skills to resolve any discrepancies.

• Created, updated, and maintained spreadsheets of inventory and reporting to management.

UPC Scan Pick–Packing 1988- 1992

• Generated orders from the computer inventory system.

• Located correct items in proper locations. Scanning in order maintaining error free picking.

• Consolidated items in proper containers and preparing for shipment.

Assembly Worker 1983-1988

• Responsible for set up and line assembling various products.

• Responsible for maintaining quality of work and meeting production goals.

EDUCATION

Triton College River Grove

Accounting

Computer Skills

Word and Excel, Power Point, AS 400 based Transportation Management Systems (”TMS”) PeopleSoft, TCM

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