Betty G. Rucker
Houston, TX 77061
Home: 713-***-****
Email: ******@*****.***
Objective: To obtain an administrative or clerical assistant position that utilizes my 22+ years of office experience.
Summary: I have obtained years of experience working in an administrative type position as a dependable, responsible, and reliable employee, who understands the client’s needs and expectations. Effective communications both oral and written. A self-starter and team player with a reputation for creating a friendly and professional environment to enhance the company’s public image.
Experience:
10/07 – 1/09 Texas Children’s Health Plan Houston, Texas
Office Assistant (Contract)
Created spreadsheets, letters, memos, labels, tables, and other documents in Microsoft Excel/Word. Supported the contracting department with several projects such as: scanning provider contracts, filing, creating contract/correspondence files, mailing packets to providers, distributing mail to department personnel, archiving department files and sending them to records management. Also paid Accounts Payable invoices online and ordered office supplies as needed. Assisted Provider Relations in answering inbound/outbound calls and taking messages; also assisted multiple providers in resetting their passwords, and faxing them LOI information to become active providers with TCHP. Provided assistance to the managers and support staff on various projects as needed. Working knowledge and experience in TCHP software such as; Cactus, Macess, Provider Touch point, Right fax, and Outlook.
3/07 - 8/07 Counterforce USA Houston, Texas
Customer Service Rep. (Contract)
Responsible for contacting the customers and dealers to see if the customer’s alarm system had been serviced properly and update CF’s website. Contacted customers to see if they wanted to renew their contract, and followed up with them in a timely manner. Also received phone calls from customers regarding renewing their contract with CF or cancelling their service. Responsible for typing letters and mailing to the customers regarding monies owed CF.
4/98 - 5/06 Amegy Bank of Texas Houston, Texas
Administrative Assistant
Responsible for entering data in Access, Excel, and Word on a daily basis. Also served as back up in Research by entering in research requests, and furnishing statements and copies to our customers. Provided clerical support to my manager and co-workers in typing letters, faxing, filing, mailing letters, ordering office supplies, forms, and other duties as assigned. Provided reports to my manager on a monthly basis.
2/98 - 4/98 The Care Group of Texas Houston, Texas
Administrative Assistant (Contract)
Responsible for providing assistance to the Marketing Director in the preparation and typing of letters, memos, meeting minutes, proposals, and purchase orders.
3/97 - 1/98 Harbor Financial Mortgage Co. Houston, Texas
General Office Clerk (Contract)
Assisted in presorting the mail, issuing customer service checks, mailing out escrow refund checks, and running credit reports for verification in the mortgage evaluation process.
6/80 - 10/89 Houston Lighting & Power Co. Houston, Texas
Administrative Assistant - Catalog Services
Responsible for answering phones and taking messages, typing, filing, ordering office supplies, preparing meeting schedules for the department, and assisted in the preparation of charts and diagrams for meetings.
10/89 - 12/96 Houston Lighting & Power Co. Houston, Texas
Administrative Assistant - Public Safety
Responsible for maintaining the Personnel Safety database files, answering phones, typing letters, memos, faxing, copying, ordering office supplies, and contacting various vendors regarding purchasing promotional items. Performed secretarial functions for the HL&P Driver Training Group.
Education:
9/69 - 5/73 Farmerville High School - Diploma
Farmerville, LA
9/69 - 5/73 Vocational Technical School
(concurrent)
Farmerville, LA
Skills: Microsoft Word, Access, Excel, Outlook, WordPerfect,
People soft, HP Scan jet
References: Furnished upon request.