Sales Customer Service
Resume:
Erick Fitzpatrick
Douglasville, GA 30135
****************@*****.***
SUMMARY QUALIFICATIONS AND OBJECTIVE
An experienced inside and outside sales manager/professional with 13+ years of experience with proven results in achieving goals, process improvement, strategic thinking, core business initiatives which includes but not limited to marketing, direct sales, commercial sales, residential sales, industrial sales, and national sales. Experience in project and contract management, operations analysis, and customer services satisfaction. Ability to develop a partnering relationship among customers and provide technical solutions to unresolved problems. Apply competencies to work in a team environment, and independently manage multiple assignments and to accommodate flexible work schedule demands and display a high standard of ethical conduct of program operations, policies, and procedures.
EXPERIENCE/RESPONSIBILITIES
W.W. Grainger, Inc./Alpharetta, GA November 2006- Present
The leading broad line supplier of facilities maintenance products helps local businesses maintain, repair and operate their facilities. With 2011 sales of $8.1 billion, Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.
Account Relationship Manager Inside
• Meet and/or exceed monthly sales and performance goals.
Exceeded 2007 Sales Quota of 1.6 Million (7% over goal)
Exceeded 2008 Sales Quota of 1.7 Million (11% over goal)
Exceeded 2009 Sales Quota of 1.8 Million (9% over goal)
Exceeded 2010 Sales Quota of 2 Million (11% over goal)
Exceeded 2011 Sales Quota of 2.1 Million (1% over goal)
• Pursues and promotes total client satisfaction by proactively establishing a sound business relationship between the client
• Develop, present and utilize innovative marketing plans and coordinate and work with internal partners in an effort to meet the operational and purchasing needs of each account.
• Forged new partnerships with vendors to create turn-key solutions for customers.
• Manage relationships with Mid Market customers. Responsible for maintaining a $3.1 Million annual spend from customer base, and a growth of 5% over prior year.
• Responsible for identifying, proposing, and closing opportunities through funnel management in ECRM environment.
• Work in a cross-functional team environment with Grainger sales leadership, branch personnel, and supplier partnerships.
Erick Fitzpatrick
ADT Security Service, Inc/Cincinnati, OH July 2001- October 2006
Outside Sales Account Manager
• Marketing strategy and assessments
• Bid preparation, analysis and award
• Purchase and procurement requests for complex high dollar equipment for new and reoccurring customers
• Researches, plans, develop, direct, and coordinate commercial work projects include new and ongoing business.
• Consults with customers to determine their need and provide solutions.
• Research and compile invoices and reports information for approval on vendor billing payments.
• Generate cost proposal and cost estimate for assign contracts
• Establishes and maintains maintenance, lease, service and other contracts
• Resolve billing and contract discrepancies.
• Research companies with an existing alarm system for new or continuous business.
• Providing a quote on cost estimate to activate security system, customer training, upgrades equipment
• Researches and evaluates new supplies and equipment, negotiates and reviews contracts proposals for renewals, extensions and addendums
• Maintain positive customer service orientation in time sensitive environment
• Generates, implements, maintains and monitors service contracts
• Evaluate customer requests and identify current systems requirements to recommend solutions
• Responsible for new services for security systems to new customers
• Provide training on all ADT alarm equipment
• Provide demo to customer
• Coordinate installation services
• Obtain information concerning products, price, delivery and payment terms
• Supervise Service Technician
Time Warner Cable/Cincinnati, OH August 1997 – June 2001
Customer Service Technician
• Identify features and present recommendations to customers
• Plans and/or develop work projects such as network services, systems analysis cabling, equipment installation/updates or feature changes
• Install new systems and monitoring their progress from receipt of orders to completion; monitoring network and/or project to ensure efficient operation and availability to all customers
• Investigate and resolve problems associated with customer communication systems, lines, circuits, equipment, hardware
• Assists operations and customer personnel in troubleshooting problems with systems cable network
Erick Fitzpatrick
EDUCATION/TRAINING
• 8/80 to 6/83 Mt. Healthy High School (Cincinnati, OH)
• Dimensions of Professional Selling (DPS) – Carew International
• Cincinnati Technical Institute - Management Practice and Concepts
• OJT Wiring Strategies for Cabling and Data Systems
• Global Knowledge
APPLICATIONS
• MS Office Suite Word,
• MS Access Database,
• MS Excel Spreadsheet
• Groupwise/Outlook email
• SAP Business Application System
OPERATING SYSTEMS
• Windows 98, Windows 2000, Windows XP
• Microsoft Client Network Environment
• Novell Client Network Environment
• NT Server
AWARDS/ACCOMPLISHMENTS
• Centennial Club Member Award (over 100% quota expectation)
• Selected as the Customer First Award Winner for Going above and beyond for the customer.
• Pinnacle Excellence Award Winner.
• Outstanding Sales Manager of the month
• Outstanding Sales Manager of the quarter
• Member of Grainger AABRG, WBRG and GRBRG
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