Sales, Retail Assistant Manager, Manager
Resume:
TIMOTHY FOSTER
**** ***** **** #***, *******, Texas 77375
******.*****@*****.***
MANAGER/ASSISTANT MANAGER
Inspire Achievement, Create Inclusion
Highly accomplished, results-oriented, and customer-focused manager with almost 10 years of experience in customer service, human resources, sales, and operations. Demonstrate mastery in developing innovative strategies that increase sales and expand existing customer base; improve quality and delivery of services; as well as enhance department efficiencies amidst fast-paced working environments.
Proven track record of transforming bankrupt stores into profitable units; improving organizational processes and procedures and building strong teams; and leading staff toward demonstration of professionalism in providing customer service. Committed to building a well-trained and equipped staff who could provide world-class customer service.
Outgoing and people-person, equipped with strong interpersonal and communication skills; able to establish and sustain profitable relations with clients, vendors, and suppliers from diverse backgrounds.
Technical Skills: Microsoft Office Suite (Word and Excel); Visual Basic; C++; Windows 3.1,97,XP; Netware; Webpage Design; Internet Programming; Schematics Reading and Interpretation
CORE COMPETENCIES
LEADERSHIP AND MANAGEMENT ABILITIES
HUMAN RESOURCES
STAFF RELATIONS AND DEVELOPMENT
TROUBLESHOOTING SKILLS
CUSTOMER SERVICE AND CLIENT RELATIONS
SALE, BUDGETING AND FINANCE PROPERTY MANAGEMENT AND INVENTORY
PROFESSIONAL EXPERIENCE
Assistant Manager | HOME DEPOT ~ Missouri City, TX 2007–Present
Directly manage the store opening and closing, ensuring safety and security of the facility while providing expert supervision to opening associates in planning target goals to be accomplished during the shift and closely monitoring them to ensure tasks are well-performed. Oversee ordering and inventory management to make sure necessary procedures are strictly complied with and completed. Hold accountability in securing corporate budget and revenue in the vault. Appropriately handle and address all business emergencies, including injuries, alarms, and associate differences. Serve as the key person in defining all customer-service related concerns, enforcing strict adherence among employees to efficiently provide quality customer service at all times, and troubleshooting special order items among vendors and customers. Exhibit solid commitment in training and coaching 142 full-time and part-time associates in all business areas as well as in developing them into leaders.
- Established new goals and planning strategies that successfully transformed the store from a 19% under plan with over bought in inventory into 2% above plan by the end of second half of 2010, with inventory more in line with the standard.
- Drove consistent growth, finishing at 2% below plan with a 12% increase at the end of the first half plan of 2011.
- Significantly improved customer service ratings, which used to be considered to be the worst in the district through facilitating intensive training and coaching on proper customer relations.
General Manager | GATTI’S PIZZA ~ Magnolia, TX 2004–2007
Provided expert oversight in administering all business aspects, including reporting the weekly financial and overall well-being of the store to the owner. Managed employee schedules and task delegation; motivated subordinates to perform at peak productivity; ensured protection of their well-being; and served as mediator to resolve personal issues and conflicts among staff. Handled inventory, placement of orders needed, and deposit from daily revenue while developing weekly and monthly forecasts and setting goals for payroll and expenses. Directed quality assurance efforts to come up with the best product and achieve customer satisfaction.
- Drove 30% sales increase within three months of tenure, continuously reaching up to 10% average monthly sales increase for the first year from what used to be a restaurant that had been slowly dropping in sales, earning an average of only $7K a week.
- Motivated employees toward synergized efforts, teaching and training each other resulting in an all-time high customer service rating from what used to be a company with rising volume of customer service complaints.
Project Manager| Q-ZAR LASER TAG ~ Tomball, TX 2002–2004
Handled the inventory management and evaluation of product. Established plans and goals and coached a team of professionals to ensure that owners’ investments are returned.
- Successfully revived a bankrupted company by restoring the product to a saleable one and directing execution of a creative marketing plan to market product back to the public and other investors.
- Effectively sold a complete system for $25K within only six months after starting from scratch; conducting inventory and building a team who worked to secure software, manuals, and an effective marketing plan.
- Advanced growth by overseeing worldwide marketing efforts through a self-designed and managed website as well as traveling to each site to handle development, repair, installations, and troubleshooting.
Owner/Operator | F&P COMPUTERS ~ Tomball, TX 1997–2003
Established a retail storefront with on-site service business, directly executing all efforts from the ground-up and setting goals and forecasts. Performed various integral functions, including repairing computers; developing custom computers; troubleshooting operating systems and network test cables; restoring files; as well as in designing and installing network, phone systems, cables, and software.
EARLIER EXPERIENCE
Heavy Line Mechanic | BECK & MASTEN PONTIAC GMC ~ Houston, TX 1991–1997
EDUCATION/TRAINING
Associate of Science in Electronic Engineering Technology | DeVry University ~ Dallas TX
Crisis Management ~ Leadership Essentials | Texas A&M University ~ College Station, TX
Automotive Service Excellence (ASE) Master Mechanic | National Institute for Automotive Service Excellence
ACTIVITIES
Tomball Fire Department ~ Miss Tomball Pageant ~ Tomball Fireworks Committee ~ Tomball Chamber of Commerce ~ Rising Stars Lions Club ~ Tomball Parade Committee ~ Montgomery Collage Teaching Summer Robotics Classes ~ Fort Bend Seniors (Meals on Wheels)
AWARDS
Volunteer of the Year, Lions Club: 2002 ~ Rookie of the Year, Tomball Fire Department: 1998
Contact this candidate