Operations/Clerical/

Shara Kizer

**** **** ****** ****

Plano, TX ****3

**********@*****.***

Work Experience

Quality Assurance Rep III 01/2007 – 04/2008

Capital One Auto Finance

· Performed audit reviews for vendors, internal funding, and sales department

· Identified and documented developmental opportunities

· Maintained databases used to monitor compliance

· Collaborated with team members and management regarding trending issues

· Offered recommendations to minimize cost and reduce risk

· Evaluated policies and procedures and suggested amendments to adapt to business needs

Funding Analyst 11/2001 – 01/2007

Capital One Auto Finance

· Reviewed auto loan packages for completion

· Created remedies for incomplete loan applications submitted

· Verified application information submitted and identified fraud

· Analyzed credit reports and total loan package information to determine if funding would be a good business decision or if tailored solutions would be required.

· Developed strong queue management

Collections 04/2001 – 11/2001

Capital One

· Assisted in inbound and outbound calls

· Negotiated payment arrangements

Assistant Shift Supervisor 10/1999 – 02/2001

M/A/R/C

· Scheduled staff in relation to client needs

· Revamped associate assignments based on daily attendance

· Achieved deadlines and production quotas by strong queue management and monitoring of associate’s hourly production

· Oversaw the facility, security and all equipment

Supervisor/Trainer 08/1995 –10/1999

M/A/R/C

· Conducted new employee training.

· Evaluated all trainees to determined pass or fail status.

· Orchestrated ongoing quality control and training through phone monitoring and provided feedback on ways to improve production.

Interviewer 01/1995 – 08/1995

M/A/R/C

· Aided inbound and outbound cold calls

· Gathered consumer opinions regarding products and services to provide feedback to clients before being placed on the market.

Skills

· Microsoft Excel, Microsoft Word, Outlook, 10-key, typing and computer skills

· Exceptional self and time management skills

· Strong organizational and decision-making skills

Education

· Graduate of Millard North High School

· Currently enrolled in a Medical Transcription course through Career Step

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