Project Manager Customer Service

PAUL R SMITH

407-***-****

************@*****.***

SUMMARY OF QUALIFICATIONS

Results oriented, responsible retired Project Management Professional with extensive experience in all aspects of customer service. Over 20 years IT experience, 12 years Project Management experience, PMI Certified for 10 years. Recognized for innovative troubleshooting, adaptability, excellent communication and negotiation skills. Creative problem solver and team builder who works well with others to achieve results.

OBJECTIVE

Provide responsible performance and sound decision making incorporating Project Management methodology and experience on either a part time or full time basis.

KEY STRENGTHS

• Leadership and Team Building

• Planning

• Microsoft Office (Word, Excel – Macros and VLOOKUP, Access and PowerPoint)

• MS Project and MS Visio

• Test Management and Methodology

PROFESSIONAL EXPERIENCE

IBM, Orlando, FL 1997 – 2009

12 years as Project Manager with IBM on 10 projects in Project Manager, Development Lead and Test Manager roles in Banking and Insurance projects. Responsible for profitability, schedule, budget, risk and scope.

• Test Manager Merrill Lynch Fin. Services. (2007 –2009) • Test Manager Knights of Columbus, Insurance. (2006)

• Test Manager for Aetna Health Insurance. (2004 - 2005) • Test Manager for Sun Trust (2003 – 2004)

• Remote Project Manager - Sale PC Bus. to Lenovo (2004) • Remote Project Manager Global Campus Class (2004)

• Project Manager for GE Capital (2003) • Project Manager for Lincoln Financial (2003)

• Project Manager for Tree of Life (2002) • Project Manager for Attorney’s Title (2001)

• Project Manager for New Power (2000) • Development Manager for State Farm Insurance (1999)

Walt Disney World, Fantasia Golf

Cast member assisting guests in proper strategy for mini-golf play. Operated POS terminal to sell green fees and snacks. Provided excellent guest service.

Harcourt Brace, Orlando, FL

13 years as Systems Manager for Educational Publisher. Responsible for new development, enhancements and production support for 27 applications in areas of Cost Accounting, Warehousing, Inventory Control, Order Entry and Billing.

EDUCATION

Master of Science, Business Information Systems, Duquesne University, Pittsburgh, PA

Bachelor of Science, Business Administration, Duquesne University, Pittsburgh, PA

PROFESSIONAL DEVELOPMENT

Certification as Project Management Professional, Project Management Institute (1999 – Present)

Continuing Education Courses for 2011 PMP Re-Certification

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