Administrative Help or Customer Service Clerk

JOB OBJECTIVE: To obtain an entry- or mid-level administrative position.

SUMMARY OF QUALIFICATIONS:

• Ability to type a minimum of 70 words per minute

• Ability to use the ten-key pad by touch

• Excellent customer service skills

• Proficient in the use of Microsoft Office applications including Word, Excel, and PowerPoint

• Basic knowledge of the Spanish language

RELEVANT EXPERIENCE:

Administrative and Office Skills:

• Operate a multi-line telephone, type a minimum of 70 WPM, 10-key by touch. Working knowledge in use of a fax machine, copy machine, network or stand alone printer. Experience with “dummy” terminals to enter raw data into a variety a database programs, and the skills needed to produce that data onto a variety of reports or forms. Familiar with components of Microsoft Office including Outlook, Word, and Excel.

Customer Service Experience:

• Operate a cash register; transact business in cash, credit, check, voucher/subsidy, and tax-exempt. Handle customer returns including the use of a multi-line telephone, and documentation of damaged goods. Greet customers, direct them to their chosen department or location within the store, straighten shelves, and re-shelve merchandise.

HISTORY:

• 2007-Present Volunteer Caregiver Cat Adoption Team, Sherwood Oregon

• 2005-2006 Customer Service Clerk Mount San Jacinto College Bookstore,

San Jacinto California

• 2004-2005 Volunteer Page Temecula Public Library, Temecula California

• 1999-2004 Homemaker

• 1999 Cashier Wal-Mart Corporation Chesapeake Virginia

• 1998-1999 Customer Service Clerk Wal-Mart Corporation Auburn Washington

• 1998 Entry Clerk Barthco International SeaTac Washington

• 1993-1997 Data Entry Clerk Verity Group Fullerton California

EDUCATION:

• 2003-2006 Mount San Jacinto College, Menifee California

• 1993-1995 Fullerton College, Fullerton California

• 1991-1992 Pacific Christian College, Fullerton California

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