Manager Customer Service

Jennifer R. Grimes

**** ********* *****

Keller, TX 76244 ******@*****.*** 405-***-****

SUMMARY OF QUALIFICATIONS

- Vice President and Branch Manager of Retail Banking Center

- Total Office Management, Recruiting, Interviewing, Hiring, Staffing, Human Resource Administration, Salary Planning, On-boarding, Incentive Performance Based Management

- Registered Representative with General lines Life/Health License, Series 6 & 63 Licenses

- Personal Banker and Investment Representative

- Sales, Marketing & New Business Development, Customer Service, Cross-selling, Relationship Building

- Profit/Loss responsibility, Outside/Inside Sales, Highly Competitive Market

- Demonstrate exceptionally strong Time/Territory Management Skills

- Consistently exceed expectations and requirements

- Bachelor of Business Administration degree, University of Central Oklahoma, 2001. 3.2 overall GPA

PROFESSIONAL EXPERIENCE

JPMorgan Chase Bank, Southlake, Texas & Oklahoma

Vice President & Branch Manager – 3/2006 to 10/2010

Manage Daily Operations, Balance Growth, Acquisition, Relationship Building, Drive Revenue, Profit/Loss, Understand Spreadsheet of P&L, Control Expenses, Bookkeeping, Timekeeping, Recruiting Top Talent, Hiring, Interviewing, and On-boarding of new employees. Uncover customer needs and deepen relationship and encourage/maintain all products. Ensure Human Resource guidelines are administered. Conduct training, Regulation and Compliance, Operations and Audits, Supervisor Override. Written and Email Correspondence and Presentation Skills.

JPMorgan Chase Bank, Oklahoma City, OK

Investment Representative & Personal Banker – 4/2005 to 3/2006

Specialize in profiling and cross-selling each customer to deepen relationship and encourage/maintain all banking products available to each client. In addition, work the lobby to create opportunity for the customer and the bank by asking pertinent questions and uncovering needs. Critical tasks include building relationships, offering superior service, and giving close attention to detail. Cold calling, Networking, and Prospecting are among many responsibilities.

Guardian Life Insurance of America, Oklahoma City, OK

Financial Planner – 1/2004 to 4/2005

Conducted Financial Planning with a focus on Life Insurance for Individuals, Families, and Businesses. Build and maintain account relationships and perform extensive needs analysis to identify opportunities for new business growth. Outside/Inside Sales, Cold-calling, Handle all Administrative and Office duties, Research, Develop plans, Decision-making to Strengthen Performance and Productivity.

Enterprise Rent-A-Car, Oklahoma City, OK

Branch Manager – 5/2001 to 5/2004

Managed and had profit/loss responsibility of branch. Supervised up to eight employees and responsible for managing fleet of 100 plus rental vehicles. Responsible for managing day to day operations and troubleshooting customer concerns. Managed all training and set goals for all employees. Also, compiled and transmitted daily computer reports on business numbers and success of marketing programs

ACCOMPLISHMENTS

- Performance Level 1 Banking Center in Oklahoma 2008 & 2009

- “Exceptional Consumer Manager” Crystal Award 2008 & 2009 with JPMorgan

- Nationally recognized Personal Bankers within Banking Center

- Consistently increase incentive plan each quarter at JPMorgan Chase Bank

- At Enterprise achieved Management Quantitative Index tests in 7 months (company average 18 mos.) Promoted to Branch Manager within 6 months

- Branch Leader in the State of Oklahoma

EARLIER

- HEAD SERVER /TRAINER - P.F. Chang’s China Bistro

- CATERING DIRECTOR/BOOKKEEPER – Breadwinners

- 2001 received BACHELOR OF BUSINESS ADMINISTRATION, University of Central Oklahoma, and 3.2 overall GPA

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