Customer care, Clerical, Administrative Assistant
Resume:
LaVon Hayes
Apt *
Philadelphia, PA 19144
************@*****.***
Experience
Quality Assurance, DialAmerica Marketing; San Diego, CA 2003-2005
- Evaluated customer services representatives.
- Made commission as a sales representative.
Used proper telephone etiquette.
Assisted customers with applying for credit cards through Bank of America.
Filed records.
Customer Service, West Telemarketing; Hampton, VA 2005-2006
- Assisted customers with their orders.
- Used proper phone etiquette.
- Multi-tasking with computer functions.
Filed records.
Library assistant, Thomas Nelson Community College; Hampton, VA 2005-2006
- Assisted patrons with checking in/out books.
- Organizing items into proper positions.
- Multi-tasking with computer functions.
Filed records.
Tech Support Agent, Tele Tech Holdings; Hampton, VA 2006-2008
-Providing quality customer service.
-Assisted with technical issues for cellular phones.
-Using proper phone etiquette.
-Filing paper work.
-Made commission as a sales representatives.
Account Services, Sprint Nextel; Hampton, VA 2008- 2012
-Used proper phone etiquette.
-Multi-tasking with computer applications.
-Made incentives and bonuses.
-Helping customer’s resolve issues.
Education
Hampton High School; Hampton,VA Diploma,2003
University of Phoenix- present
Skills
Typing speed: 70 WPM
Microsoft outlook
Microsoft word
Microsoft Excel
Internet
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