Manager Customer Service

GEORGE B PAGUNSAN

P.O. BOX ***

SAFAT *****

Phone: +965-********

Cell: +965-********

E-Mail: ***************@*****.***

Career Overview

Seeking a position in a result-oriented company that seeks an ambitious and career conscious person, where acquired skills and education will be utilized toward continued growth and advancement, with an opportunity for professional growth where advancement is based upon skills and contributions. SUMMARY OF QUALIFICATIONS Personnel supervision/training/multi-tasking/innovative Possesses a pleasant disposition to deal effectively with different people of all levels Excellent customer service skills, outgoing, professional personality Can work under pressure, sincere and honest with a high level of integrity

Accomplishments

PHILIPPINES - Jollibee Foods Corporation Ensure high quality standard of foods, deliver fast and friendly services, and provide clean and pest free environment at all times Receiving, and storing of products to its highest level ISO standards to ensure freshness and avoid expired items that may result to loss Profit and Loss, repairs and maintenance and janitorial supplies monitoring C.T.S.) or crew training system development including cross training of staff, evaluations and performance appraising Other companies that I work with..

Aristocrat Restaurant (Dining Supervisor) Manila Philippines Chowking Foods Corporation (Assistant Store Manager) Manila Philippines Greenwich Foods Corporation (Management Trainee) Manila Philippines PLDT Philippine Long Distance Telecommunications Co (Marketing Assistant) Makati Philippines.

Work Experience

February 2012 to Current

KUWAIT - M.H. Alshaya Co

RESTAURANT SUPERVISOR

Key person in management, represent workforce, interprets policies and serve as the vital link between top management and rank and file.

Handling shift and floor control supervised operations in following standard operating procedures at all times.

Leading people and manage the work for optimum results, solve problems and demonstrate how things are being done, training, scheduling and coaching for all the team members.

October 2009 to December 2011

CINNAMONSTER Cinnamon and Gourmet, Kuwait Intern

ASSISTANT STORE MANAGER

Store in charge at the Kuwait International Airport mall, ensure store food safety and deliver the highest quality of cinnamon rolls at all times, identifies what should be done, who will do it and when should it be done with correct and proper resources.

Handling training and scheduling floor control and ensuring staff trainings certifications programs is being followed.

Profit and loss reports, repairs and maintenance, products availability and staff evaluations for promotion purposes.

March 2007 to October 2009

RESTAURANT SUPERVISOR

MARRYBROWN Family Restaurant Salmiya and Shuwaikh KUWAIT - Al-Ghunaim Trading Co.

Scheduling, training, certifying and identifying crew trainer Floor control, handling customer's complaint, ensuring product quality thru line checks product temperature and equipment monitoring Cash control system, store profit and loss reports and food safety.

September 2006 to March 2007

SERVER / TRAINER

July 2000 to August 2006

CHILI'S Bar & Grill Restaurant Gulf road seaside

ASSISTANT STORE MANAGER

Greet the guest, take orders, prepare and deliver the orders, and buss the tables and chairs, and offer desserts, hot drinks and receive payments (transact or till).

Conduct training program for possible crew trainer, classroom trainings and in store training program, ensure store cleanliness at all times.

Perform daily task checklist by ensuring side duties, running duties and duty roasters are being done and execute religiously JOLLIBEE mega manila stores (Opening & Support team).

Educational Background

1996 COLLEGE LEVEL - San Sebastian College-Recoletos,

BACHELOR SCIENCE MARKETING

1992 SECONDARY LEVEL - Philippine Scholastic Academy,

ELEMENTARY LEVEL - Philippine Scholastic Academy Philippines

Additional Information

PERSONAL INFORMATION Age 36 yrs old Status . Married Birth Date July 1, 1975 Birth Place .. Manila City, Philippines Religion . Roman Catholic Citizenship . Filipino

State of Kuwait

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