Customer Service Insurance

Franchelle Whittaker

Humble, TX *****

281-***-**** home 832-***-**** cell

******@***.***

Objective

Strong Customer Service skills, medical records, release of information, medical insurance and strong clerical/administrative skills. I also have extensive experience in Accounts receivables, Data entry, Insurance verifications, claims processing and claim status. I also have retail experience. I am a team player and will do any assignment giving to me. I am seeking to find employment in any of these fields where I can enhance my skills and be part of a hard working team.

Education

North Harris Lone Star College 2004-present

Houston Community College 1995-2004

Prairie View A & M Univ 1993-1995

Eisenhower High School 1989-1993

Employment

Northwest Cancer Center - 2011 ( Temp assignments)

Insurance verifier responsible for calling different insurance companies to get benefits, check claim statuses and initiate and start precerts for various doctors.

Administaff - 2009-2010 (temporary)

Call center marketed different insurance plans to various vendors as well as third party administrators.

First Health/Coventry Healthcare 1999-2009

I was a Senior Member Service Representative responsibilities included answering phones, quoting insurance benefits, checking claim status, starting precerts, I have experience in dealing with Medicare, Medicaid, PPO, HMO, and handled accounts as big as HCA Hospital systems. Unfortunately due to the economy the company started losing accounts and the company began laying off employees. Eventually the company closed in

April of 2010.

American Chart guard Release of Information 1998- 1999

I was responsible for protecting and safe guarding the confidentiality of medical records. I submitted many medical record into the hospital systems. Handled walk-ins, subpoenas for attorneys and judges as well as affidavits.

Kroger’s 1995- 1998

Handled heavy cash flow in the courtesy booth and also was a cashier and later was promoted to Floor Supervisor.

Chuck E.Cheese Pizza 1991-1995

Showroom host, game room game puller, duties included conducting parties and scheduling, also did early morning game pull to count tokens and sort out tokens that did not belong to Chuck E. Cheese. Was also a cashier.

Skills

Typing 90 wpm Cashiering

Microsoft Word Handling heavy cash flow

Microsoft Excel Inventory

Internet

Windows

Multi phone line systems

Copier

Fax

Adobe

Outlook

Accounts Receivable

Data Entry

Filing

References

Deana Steemer 713-***-**** Joyce Clark 281-***-****

Pamela Handy 713-***-****

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