licensed esthetician
Resume:
Michele Visone
********@*******.***
Licensed Esthetician
—EXPERIENCE—
AESTHETICIAN
Presently working with private client base
Luna Mesa Day Spa, Aquebogue,NY 9\2006-12\2007
Hair Expo / Domani’s Salon, Oceanside & Rockville Centre, NY (1999 – 2006)
Service functions:
• Provide a full range of services including skin care and treatment consultations, European and basic facials, microdermabrasion, peels, skin resurfacing using the Erbium Laser, reflexology, body treatments, body waxing, ear candling, tanning applications, paraffin treatments, and product-selection advice.
SPA DIRECTOR \ MANAGER
Hamptons Laser & Skin, Sag Harbor, NY(2005)
MGM Grand Hotel & Casino, Grand Spa, Las Vegas , NV (1996-1999)
Management functions:
• Initiated and implemented a client-to-client referral program to increase business.
• Conducted outside sales calls targeting related facilities to encourage referrals.
• Tacked and successfully accomplished physical improvements to the facilities.
• Managed purchasing and maintained inventory.
• Formed and compiled extensive promotional materials for use in marketing packets and print advertising.
• Created protocol guidelines establishing an efficient and smoothly running business.
• Designed office and treatment room layouts.
• Marketing and promotional concepts.
• Interview, hire and train staff on business and customer service skills.
As a consultant meeting with clients and discussing their needs and desires, I would educate and provide guidance on treatments as well as products and home care and finally discussing their financial options.
Additional Experience
Aesthetic & Implant Dentistry of NY Bayside, NY (2005 – Present)
Cary Ganz, DDS, Garden City, NY (1999 – 2005)
Maintain communication between office and clients to ensure the highest level in client care. Manage accounts receivable. Interview employment candidates, responsible for hiring and training new staff. Present treatment plans to patients discussing procedures, timetables, and payment options. Communicate with referring doctors and specialists to track patient management and follow-up care. Oversee patient scheduling maintaining a workable balance to the scheduling of visits. Coordinate and schedule lectures, workshops, and study group meetings.
In addition:
• Consistently met and or exceeded monthly production and accounts receivable goals.
• In efforts to expand patient growth, marketing and promotional portfolios were designed as was a cross referencing guidelines and protocol for new patients
• Substantially reduced longstanding accounts receivable problems by instituting proactive collection procedures during visits and by effective subsequent follow-up when necessary.
• Conceptualized and presented a novel marketing idea to increase patient satisfaction and grow the practice. With Dr. Ganz’s enthusiastic approval, I initiated and undertook a redesign of the office to include a holistic treatment approach. A low-stress environment was created that incorporated music, reflexology, and other relaxation techniques. As a result of my efforts, the practice became known as ‘The Dental Spa of Garden City’ and received media attention for its uniqueness.
PROGRAM ADVISOR , 2008 - Present
CareCredit INC., Costa Mesa, CA
Per-diem assignments training various medical offices on financial planning, treatment acceptance, terminal and software usage
—LICENSURE, CERTIFICATIONS, EDUCATION & TRAINING—
New York State and Nevada State License in Skin Care Therapy
Erbium Laser Trained
Certified Reflexologist, The Dermal Institute, New York, NY
Certified in Microdermabrasion, Nail & Skin Care Institute, Levittown, NY
Business Management Coursework, Briarcliff College, Lynbrook, NY
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