Project Management Customer Service

MICHAEL ALLISON

B.Comm, CAPM

*** ********* ***. ********, **, N2L 4Z3

519-***-**** ******************@*****.***

SUMMARY OF QUALIFICATIONS

• Attained the CAPM designation from the Project Management Institute

• Experience with running various sized projects using both internal and external resources

• Ability to participate effectively in group and independent projects

• Valuable experience with the preparation and presentation of reports for large groups

• Strong knowledge of computer programs such as Word, Excel, PowerPoint, Project and Outlook

EDUCATION

Ontario College Graduate Certificate in Project Management 2009-2010

Sheridan College, Oakville, Ontario

Bachelor of Commerce in Management Economics in Industry and Finance 2005-2009

University of Guelph, Guelph, Ontario

WORK EXPERIENCE

Sales Associate, Electrical Department July 2011-Present

The Home Depot – Waterloo, Ontario

• Drove store sales and profitability by providing outstanding customer service

• Provided fast, friendly service by actively seeking out customers to assess their needs and provide assistance

• Demonstrated strong teamwork skills by working with other departments associates in order to fully serve customer needs

• Ensured the quality of displays by performing daily stock maintenance; all products are signed, displayed in an aesthetically pleasing manner and clean

Beta Project Coordinator (Co-op), User Engagement Sept-Dec 2010

Research In Motion – Waterloo, Ontario

• Managed the beta trials for BlackBerry Podcasts, BlackBerry Theme Studio, Amazon MP3 for BlackBerry Smartphones, BlackBerry Travel and the BlackBerry Feedback Tool

• Provided detailed statistical reporting for beta programs, incorporating elements of market research and direct customer feedback to create more comprehensive product reports for executives and project stakeholders

• Developed detailed project plans that tracked activities and milestones across all pertinent testing areas, and ensured global testing targets were met

• Created content for BlackBerry Beta Zone program pages and managed a community of 7000+ external BlackBerry testers

• Assisted in the coordination and moderation of numerous product focus groups and contests in order to capture customer sentiment regarding various BlackBerry applications

• Acquired a working understanding of wireless technology and BlackBerry infrastructure in order to effectively support products

• Aided in the creation of an instructional video to educate prospective external beta testers on the software development process

Insulator Summer 2008-2009

Grey Bruce Coatings & Insulation Ltd. – Owen Sound, Ontario

• Detail oriented when ensuring homes were properly insulated

• Liaised between the customer and salespeople for timely problem resolution

• Worked effectively alongside other trades people for common goals

• Entrusted to purchase materials for the job

Shipping Clerk Summer 2006-2007

PPG Canada Inc. – Owen Sound , Ontario

• Diligently assisted with product loading, receiving praise for my hard work

• Demonstrated organizational skills when ensuring proper weight distribution of loads

• Worked in a team environment to efficiently complete tasks

Ride Operator Summer 2002-2005,

Story Book Park – Owen Sound, Ontario 2010

• Reliably operated and supervised young children on amusement rides

• Knowledgably communicated with and trained new employees

• Enhanced my multi-tasking skills while collecting admissions and overseeing mini-golf

VOLUNTEER EXPERIENCE

Project Management Team Jan-Apr 2010

Oakville Chamber of Commerce - Oakville, Ontario

• Analyzed other Chambers in order to set a baseline for social media usage

• Produced and action plan to effectively use social media to attract, inform and engage members

• Performed a quality assessment and recommended process improvements

• Managed risk by identifying and properly planning for each one

Project Management Team Nov-Dec 2009

École Secondaire Jeunes sans Frontières - Brampton, Ontario

• Part of the Project Management Team in charge of setting up a school breakfast program

• Communicated with stakeholders to maintain their involvement and incorporate their objectives

• Demonstrated problem solving to reach budget needs by initiating meetings with potential donors

• Expertly showed time-management skill when coordinating volunteers and material procurement

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