Quality Assurance Project

SUSAN SAMUEL

***** ********* ***** *************@*****.***

Orland Park, IL 60467 Cell 708-***-****

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• Highly accomplished PMP certified professional with 16 years of experience in designing and implementing technological solutions to meet business needs with a verifiable track record of managing IT projects and exceeding expectations.

• Practiced in clarifying business requirements, performing gap analysis between goals and existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce costs.

• Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders.

• Recognized project management skills, consistently deliver projects on time and within budget.

• Articulate communicator who effectively interacts with clients, all level of management and technical staff across the globe, using oral/written/collaborative means of communication.

• Experienced with Software Development Lifecycle (SDLC)

• Excellent written and verbal skills

Key Strengths:

• Project Management methodologies • MS Project Plan

• Collaboration Tools • GUI development tools

• Middleware tools

• Requirements Management • Software Development Life Cycle (SDLC) • Quality Assurance

• Agile Development Methodologies

PROFESSIONAL EXPERIENCE

Computer Sciences Corporation (CSC), Oakbrook Terrace, IL June 1999 – Present

Consulting Company, Falls Church, Virginia

CSC is leading provider of business technology services around the world. Hyatt is one of its clients.

Solutions Manager

Selected by the Account Executive to take on the role of Solutions Manager for Hyatt’s Sales and Catering product line, with around 3000 users. Managing a team of 10 onshore/offshore developers to deliver complex projects building up Hyatt’s Sales and Catering applications. Responsible for overseeing the technical design and developing project plans, risk management plans, estimating time lines for project deliverables, assigning project tasks to team and maintaining project schedules. Responsible for co-ordination and interaction with other departments that includes Business Analysts, Quality Control and Configuration teams to deliver the projects on time, maintain schedules to achieve deadlines, status reporting, client/project team coordination and quality assurance. Responsible for team performance appraisals, recruiting and mentoring team members. Received awards of appreciation for managing the client efficiently while keeping business needs in focus

Key Accomplishments:

• Managed development and implementation of 13 projects in the last one year. 95% of the projects were on time and within budget.

• Managed 3 upgrades to the product in the past 9 months.

• Managed multiple vendors and multiple releases of product upgrades with zero defects.

• Initiated performance improvement to the Daylight and eFlex interfaces to Envision.

• Awarded Certificate for implementing an offshore model and increasing billable project revenue.

Senior Programmer Analyst

Senior developer on Group Sales development team, developed under 3-tier client/server architecture using C, Entera, PowerBuilder and Informix. Prepared functional design documents based on the requirements gathered and led the team through the development life cycle. Proposed a road map to migrate Hyatt’s legacy Informix 4GL application to web based application. Provided guidance and documents to the training team for preparing help documents for the system. As the SME for the Sales applications provided mentoring for the team on both business/technical issues.

Key Accomplishments:

• Lead Architect for designing proof-of-concept for application based on 3-tier client/server architecture to Web-enabled service oriented architecture.

• Instrumental in suggesting and developing innovative solutions to allow users to create legal contracts and group resumes using word processing software through the Envision application.

• Designed and developed maintenance system for Need Dates in the Envision application. This feature allows Group Sales managers full month and year calendar views, which made booking around these dates very easy for users.

• Achieved lower training cost by implementing user friendly system and providing help documents

• Awarded Outstanding Employee of the month award.

National Opinion Research Center(NORC), Chicago, IL

May 1997 – May 1999

Software Engineer

NORC is the largest and highly respected social survey research organization affiliated to the University of Chicago.

As a Software Engineer involved in full development life cycle, developed Inventory System and the Receipt Control System for the Mail Center using PowerBuilder/Oracle. Worked collaboratively with users on gathering requirements and provided architectural plans of systems for the project. Addressed database related issues for projects.

Key Accomplishments:

• Implemented the corporate standard Receipt Control System, an application to keep track of documents received in the production shop and their status. This software has standard reports and has been implemented at over 6 clients and used by all future clients.

• Performed extensive data modeling using Erwin 3.0 for the Data Preparation/Mail Center Production System.

• By meeting with clients, designed and developed an automated Inventory System for the Mail Center. This software will enable the department to keep track of the inventory for each of the projects they are handling and curb the loss dramatically (approximately a million per year).

• Developed canned queries using Access 97 for project staff.

Hexaware Infosystems Limited, Mumbai, India

November 1995 – March 1997

Consultant

As a Consultant involved in full System Development Life Cycle for the Corporate Human Resources Improvement system, a Human Resources Management System. Designed and developed Personnel and Salary modules in PowerBuilder 4.0 and Oracle 7.0 as the backend. Coke India Ltd. utilized the Personnel and Salary modules to perform all employee information processing for their Personnel and Accounts departments.

Key Accomplishments:

• Developed the project plan, allocated resources and monitored the progress of individual tasks, with an emphasis on meeting internal deadlines as well as delivery schedules.

• Learned new GUI technologies, like PB and designed and developed the Graphical User Interface to maintain all employee related information such as personal details, number of dependents, leaves, loans, paycheck generation, applications tracking, performance appraisals and evaluations.

• Prepared the technical specifications and performed Quality Assurance tests.

• Led a team of 5 developers to implement the software at Jet Airways, an esteemed airline company in India.

• As the QA Coordinator, established procedures for software testing and project management, exceeding requirements of ISO 9000 certification.

Software Mart India Limited (SMILE), Mumbai India

March 1994 – November 1995

Systems Executive

As a Systems executive, was involved in the development of banking software designed to handle all aspects of banking relevant to India. Developed and tested the Savings and Current deposit modules.

Key Accomplishments:

• Provided opportunity to gather requirements and create functional design documents.

• Implemented the software at 6 major banks in Mumbai, India.

Education:

BS (Computer Science), University of Mumbai, Mumbai, India

Certifications:

ITIL v3 Certified – Dec 2009

PMP Certified – Oct 2010

PROFESSIONAL AFFILIATIONS

Active PMI Member

HONORS AND AWARDS

Awarded Certificate for Outstanding Contribution to the Organization by CSC – 2002

Awarded Certificate for implementing an offshore model and increasing billable project revenue by CSC – 2009

Citizenship: United States Citizen

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