Operations Manager

Aimee Calma

* ******* ****, **** *********, NY **731

Phone: 631-***-**** Email: ********@*****.***

Operations Management

Operations management professional with experience in the development, growth and leadership of personnel. Strengths include design and implementation of initiatives that effectively increase productivity and overall cost efficiency, resulting in measurable improvements to the bottom line. Well versed in developing, implementing and documenting policies, procedures and job descriptions. Recognized for the ability to set, achieve and exceed operational goals.

Core Competencies

Procedure development and review

Team building and supervision

Training and development

Project management

Cost control

Vendor management

Management Excellence

Operations Manager, Advantage Abstracting, 729 Roanoke Avenue, Riverhead, New York 11901-2008 to 2010

Provided functional oversight to staff. Supervised all workflow and efficient production of numerous accounts. Managed the work flow and quality from the field staff. Supervised an office staff, field staff and per diem employees. Worked directly with title examiners. Hired, trained and terminated (if necessary) entire staff individually. Supervised and handled the billing of numerous clients. Managed the accounting and payroll of the entire staff. Maintained all client and vendor relations and kept company relationships at the highest level.

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Title Production Manager, Advantage Settlement, 410 New York Avenue, Huntington, NY 117**-****-****

Managed and handled the oversight of the production of the entire title department. Job responsibilities were inclusive but not limited to title production, title quality, title reading and title examining. Handled first mortgage, refinances and home equity closings. Managed all vendors. Hosted training classes and held staff meetings in regards to quality control.

Closing Coordinator, Mincone & Mincone, 110 Walt Whitman Road, South Huntington, New York 117**-****-****

Coordinated and set up closings on behalf of the law firm. Obtained closing figures directly from banks. Obtained pay off letters, drew up satisfactions of mortgage, subordination agreements and assignment of mortgages. Managed numerous brokered closings from the application point all the way through the funding of the loan. Handled any issues that arose within that time frame.

Legal Secretary, Young & Cote, 35 West Carver Road, Huntington, New York 117**-****-****

Worked closely with attorneys drawing up legal documents such as deeds, wills, power of attorneys, business certificates. Typed all interoffice letters and memos. Managed all client contacts and set up appointments for attorneys.

Education

William Floyd High School graduated in 1992

Business administration

Numerous managerial courses and seminars (Dale Carnegie, American Management Association Seminars)

*References and salary requirements will be provided upon request.

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