Loan Processor

CHRISTINE RAGHEB

******.*********.*******@*****.***

******.*********@*****.***

SUMMARY:

Experience in fast paced environments, communicating ideas between people, strong customer service skills and meeting deadlines. Excellent problem solving and analytical skills, phone and interpersonal skills, written and oral communication skills, skilled in dealing with clients, and home office staff. My ability to work in a fast paced environment and practical knowledge of customer service, multi task, and organizational management skills make me a remarkable candidate.

EDUCATION:

Bachelor degree in Finance - DeVry University – Pomona, CA 2009.

SKILLS :

Excellent customer service, communication skills; oral and written, organizational skills, data entry – 80 words per minute, advanced working with Outlook, Microsoft Word, Access, Excel and Power point applications.

Experience:

N & C Home Health, Inc. – Office Manager - Chino Hills, CA - 8/2007 to 9/2010.

Managed a physical therapy business including handling physician’s orders, referrals, discussing and following up with physical therapist plan of treatment, working with third party agencies to schedule physical therapists schedules, verifying physical therapist office codes for billing purposes, handling patient’s complaints.

Nation Staffing – Mortgage loan processor assistant – Finance America - Irvine, CA – 3/2004 to 2/2006.

Gathered credit history and other relevant information such as client’s debt to income ratio data. Contacted various parties to gather routine information. Order appraisal and title policy for Underwriter’s review. Locate files that contain errors that must be fixed. Assisted in creating cancellation letters if necessary. Interpreted credit reports, appraisals, tax documents and financial reports under close supervision.

Nation Staffing – Appraisal Coordinator- Bank of America - Brea, CA - 11/2002 – 1/2004.

Conducted daily follow-up on all work in progress by communicating with appraisers for status reports.

Resolved issues and answered questions in a timely manner to ensure continued customer satisfaction.

Answered incoming emails and phone calls related to order assignments on time to maintain efficient appraisal order process. Forwarded all appraisal reports to customer for review and approval to ensure established requirements are met. Handled escalated calls, and placed orders for various appraisal products with appropriate vendors. Interacted with the appraiser, processing and underwriting staffs, and other clients to facilitate the ordering and return delivery of appraisal assignments. Monitors assignments and the return delivery of appraisal products from the appraisal vendor to ensure the file is processed accurately and in a timely manner.

JJ Mac Entire – Data entry specialist - Corona, CA – 7/2002 to 10/2002.

Entered data into computer after verification and review, checked data from completed forms or other documents for accuracy and completeness and enters into database, kept track of received data and source documents, prepared and sorted source documents, and identified and interpreted data to be entered. Contacted preparers of source documents to resolve questions, inconsistencies, or missing data, and reviewed and made necessary corrections to information entered. Compiled, sorted, and verified accuracy of data to be entered. Generated reports and responds to inquiries regarding entered data as requested, answered phone calls as requested, and performed other job related duties as assigned.

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