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Customer Service Project Manager

United Arab Emirates, United States
March 16, 2011

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Immigration Road, Sharjah - UAE

Mobile: +(971**-***-****



Seeking a challenging position with a successful organization, position as an Human resource assistant in HR department, business administration, sales, marketing or customer service field where by my hard work allows me to use my skills, determination to succeed and can improve my skills, prove myself, gain experience and achieve the goals of the organization in order to create mutual benefit.


Computer Skills:

• Very good knowledge of M.S (Word, Excel, Power Point, Outlook, Publisher, FrontPage)

• Good knowledge of Internet Explorer.

• Good Knowledge of CS4 Program (Photoshop, Illustrator, Indesign).

Language Skills:

• Native language Arabic.

• Very Good command of both written and spoken English.

Other Skills:

• Communication & Interpersonal Skills.

• Presentation Skills.

• Self-Management Skills.

• Works well under pressure

• Alternative details.


• Faculty of Mass Communication, Cairo University, Egypt

Public relations & Advertising Dept. May 2004

• ICDL Course from KIT Education Center

• Graphics Course (Photoshop – Illustrator – In Design) from Kit Education Center.


January 02- Aug 02

Cairo Bank, Cairo, Egypt

• Received the client checks.

• Opening accounts for clients.

• Trained in the credit department.

• Trained in the controlling department.


Admin Assistant cum Sales Rep. May2010 – Present

Palm Door system FZE (PDS), Sharjah - UAE

• Responsible for all secretary duties (receive/send faxes-preparing quotations/inquires-searching marketing data-typing all Arabic/English letters… etc).

• Identify opportunities to sell warehouse products, which will result in both increase in branch sales volumes and a strengthening of business.

• Establish and maintain a good working relationship with the UAE clients & achieving high percentage of sales.

• Provide frequent feedback & reports to Technical Manager on performance.

Assistant HR Manager June07 – Mar09

Dimensions Engineering Consultant (DEC) Dubai- UAE

• Responsible for the schedule of the driver to submit all documents of Project Manager / HR & all the other departments.

• Prepared Arabic letter to all engineers (Site Engineer / other branch engineers / Academic City engineers).

• Prepared NOC and Embassy, Experience letter for all engineers under the guidance of HR department.

• Prepared Arabic and English letter & sending documents by courier to different countries and locations.

• Prepared the log book for outgoing & incoming documents/CDs to drivers/document controller.

• Distribution of incoming faxes.

• Follow up on the employee visa status procedures as per operations standards.

• Participated in Team Member orientation & training, Set development plans for all Team Members.

• Send all required reports to my HR Manager.

Receptionist & Customer Service Mar 06 – Apr. 07

Dar Al Ayoun Specialized Eye centre, Sharjah - UAE

• Taking patient's personal data.

• Taking patient's appointments.

• Answering and transferring all phone calls.

• Typing English and Arabic medical reports and paper works.

• Collecting money from patient's for doctor's fee.

• Dealing with outside laboratory clinics and hospitals for the processing of outside operation of patients.

• Dealing with patient's medical insurance and filling up the insurance forms for the patient.

• Maintained a system to record & archive the data on the clinic.

• Managed the executive's calls, appointments & schedules and make travel arrangements for all staff.

• Handling Patient’ complaint.

Sales Representative Apr 05 – Feb 06

Shoot Co. (Al-Waseet), Abu Dhabi - UAE

• Posses strong administrative skills regard my office tasks & good judgment skills and ability to deal with people at all level and create a team environment.

Data Entry June 04 – Mar 05

Food Staff Co., Cairo - Egypt

• Maintained efficient filling system.

• Data Entry In dealing with accounting program in fast, easy way & bookless accounting also.

Sales Representative Sep 01 – Feb 04

Zanussi ElAbd Co., Giza - Egypt

• Handled customer's complaint.

• Solved the customer's problems as fast as possible.

• Rendered any service upon the customer's request

• Set deals with retail shops

• Achieved high percent of sales individually.

• Represented the company in home exhibitions.


Date of Birth: 26/10/1983

Nationality: Egyptian

Marital status: Divorced

Passport No: 225261

Valid To: 11/09/2011

Driving License No: 371718, Sharjah - UAE

Valid To: 19/09/2016

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