Sign in

Ms. Tawana Hayes

NEW YORK, NY, 10030
September 18, 2008

Contact this candidate


Tawana Hayes, *** St. Nicholas Ave. #**P, New York NY 10030 C 212-***-**** or H 646-***-**** Email: ***********@***.***


Administrative Support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. I have demonstrated a proven ability to manage business relations and special projects at the senior management level and get consistent results during my years of experience. I am trustworthy, ethical, and discreet, as well as committed to superior customer service. Confident and poised in interactions with individuals at all levels. I am very detail-oriented and resourceful in completing projects; able to multi-task effectively.


Customer Service & Relations Filing & Data Archiving

Computer Operations General Accounting

Problem Resolution Abilities Excellent communication skills

Referrals and pre-certifications Travel Arrangements

Medical billing and Referrals Calendar keeping


02/07-Present East 61st Service Corp affiliates of C.U.M.C

New York, NY

Administrative Assistant / Medical Secretary

• Coordinate and perform a range of staff as well as operational support activities for the department; serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational inquires.

• Provide administrative/secretarial support for the department such as answering telephones, assisting patients, resolving and referring a range of administrative needs.

• Operate personal computer to compose and edit correspondence and memoranda from dictation, verbal direction, and from knowledge of established department/division policies; prepare, transcribe, compose, type, edit, and distribute agendas and minutes of meetings

• Establish, maintain, and update files, databases, records, documents; develop and maintain data, perform routine analyses and calculations in the processing of data for recurring internal reports.

• Sort, review, screen and distribute incoming and outgoing mail

• Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which coordinating travel as well as lodging arrangements.

• Coordinated calendars, meeting schedules and organized agendas. .

• HMO referrals, pre-certifications on computer/manual system

• Extensive knowledge of managed care and insurance plans

• Obtain authorization for pre-certification and referrals for procedures.

• Increased productivity through significant turnover time of authorizations, allowing staff to evaluate more patients.

• Collects payments from patients for services rendered

• Physicians billing and compliance

• Prepare responses to correspondence containing routine inquiries


04/03-02/07 Continuum Medical Practice affiliates with B.I.M.C.

New York, NY

Administrative Assistant / Medical Secretary/Biller

• Provided administrative support to all physicians with a demonstrated ability to, improve procedures and meet demanding deadlines.

• Front and back end billing, collecting and processing of co-pays

• Post payments and enter and verify charges

• Verified HMO referrals, on computer/manual system

• Deposits and reconciles cash against deposits and posted transactions.

• Excellent communications skills in dealing with the public, physicians and nursing staffs in person and via telephone.

• Managed office purchases, and maintain equipment-tracking record.

• Responsible for preparing accounts receivable, provider compensation and procedure analysis reports for efficient and accurate daily workflow.

11/02-4/03 Clerk Typist

• Completed workers comp and no fault assignments.

• Confirmed, scheduled and canceled appointments.

• Collated all incoming labs and distributed to doctors.

• Maintains all patients’ charts for neatness and correct chart format.

• Call insurance’s to verify benefits and get pre-certification and referrals for all procedures.

• Open, sort and distribute incoming correspondence, including fax and email.

12/02-04/03 Daniel Feuer, MD

New York, NY

Medical Secretary

• Reviewed and processed daily claims and posted payments

• Scheduled conference calls and dictations for the doctor

• Handled all paperwork for workers comp, no fault and insurance billing

• Prepare numerous worker’s compensation, no-fault and HMO accounts to ensure proper authorizations of medical services and tests rendered.

• Increased productivity through significant turnover time of authorizations, allowing staff to evaluate more patients and patients following up at a quicker rate.

03/99-11/02 Temp Positions

New York, NY


• Answered phones utilizing a 16-line switch board

• Typed interoffice memos and other business documents

• Participates in the department’s performance improvement actives

• Created a new referral tracking system that improved patient care.

• Developed medication-filing system to help accurate daily workflow

Education: College of New Rochelle / Degree January 2010

Major: Psychology

Skills: Proficient in IDX WEB, ADS, BAR, ICD -9 AND CPT coding, Billing, Payment posting, Web MD and Referrals, Microsoft Word, Excel, Word perfect and PowerPoint, Calendars keeping, and travel arrangements.

Contact this candidate