Strategic Operations position located in Akron, Ohio area within an organization focused on maximizing Revenue, Profitability and Customer Service.
Accomplished Operations Manager with MBA and 14 years experience driving productivity and profit improvements. Proven “success” of leading operations, scheduling and billing departments and functions. Highly regarded as a ‘creative problem solver’, able to assess operational needs and innovative strategies that increase productivity, enhance customer-satisfaction and improve cost-effectiveness.
Results-oriented leader, accomplished at improving quality and consistency by building processes, teamwork and structure. Use dynamic leadership and communication skills to establish direction and align, inspire and develop teams.
Pioneered new Account Executive position, increasing sales 75% within 1 year.
Received 3 promotions and 4 pay raises within 2 years.
Successfully lead cross-functional team decreasing non-billed invoices from 16% to 3 %.
Reduced invoice throughput by 25% by devising and implementing processes and standards.
Integral part of IT team implementing RF (TIMS) functionality to warehouse and dispatch departments.
Devised and implemented troubleshooting manual, reducing service costs by $24,000/year.
Facilitated the development of new branch office with operational savings of $53,000/year.
Reduced overtime by 54% by standardizing processes and implementing flexible work schedules saving $90,000/year.
Successfully lead divisional training program dealing with harassment and on the job violence.
Managed Branch office over 3 years increasing revenues from $250,000/year to $3 million/year.
Successfully lead departments through 5 healthcare accreditation processes.
Increased invoice throughput from order intake to billing department by 50%.
Praxair Healthcare Services 2008 - 2008
National Healthcare Company
Assigned to manage all aspects of the branch facility with annual revenue of $3.5 million.
Directly responsible for managing all branch operating costs, including the development of
the annual branch budget. Coordinate and direct activities to meet or exceed sales and
margin targets. Responsible for hiring, assessing performance, developing and training and
managing branch employees. Ensured proper levels of inventory were maintained and
monitored purchases to control expenses. Ensured proper compliance and safety guidelines
were met in all aspects of business operations. Approved financial hardship applications
along with A/R and capital asset write-offs.
Sentara Home Care Services - Chesapeake, Virginia 2003 - 2008
Leading Regional Integrated Healthcare System
Assigned to manage the service component the Durable Medical Equipment division with annual revenues of $26 million.
Ensuring over 200 orders per day for medical equipment and services are delivered in a safe, timely and efficient manner to hospitals and patients covering 360 square miles.
Manage the day to day operations of two facilities and 35 employees with a ¾ million annual payroll, devise and implement budgets, negotiate with vendors and other commercial entities.
Securitas – Virginia Beach, Virginia 2007 – present
Patrol company grounds to ensure safety
Monitor control room
Write incident reports
Diffuse situations to ensure safety to employees and customers
Total Lifetime Care Affiliates - Ravenna, OH 2002 – 2002
Private practice seeking to open a medical center
Oversaw the development of a medical care center, with major emphasis
on: recruiting of physicians and clinicians, conforming radiological,
pharmaceutical, and laboratory departments to meet federal, state, and
accreditation regulations and guidelines.
Knowledgeable with regards to state and federal regulations and
laws such as Stark II, JACHO, HIPPA, HOPPA, CLIA.
Praxair Healthcare Services – Cuyahoga Falls, Ohio 1991 - 2002
A National Durable Medical Equipment Company.
Liaison between case manager and physicians.
Supervised all aspects of patient discharge planning procedures, providing
assessment and consulting with various departments within the hospital setting.
Facilitated processes to assure timely and proper delivery of medical equipment to meet individual patient needs.
Resolved policy and contract issues; developed reports and
documents for budgeting proposals and expenditure controls.
Skills and Qualifications
Proficient with Microsoft Office, Cognos, SQL, Statistical Analysis, Project Management skills, Financial Formulas, Critical Thinking Skills, excellent written and verbal skills, Customer Relation skills.
School: Strayer University, Chesapeake, VA.
Completion Date: 06/2005
Major: Business Management
School: Walsh University, Canton, OH
Degree: Bachelor Arts
Completion Date: 4/2002
Harvard Business School
Financial Essentials, Budgeting, Team Building, Team Leading, Working with a Virtual Team, Project Management, Setting Goals, Implementing Innovation and Strategy, Managing for Creativity and Innovation.