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Operations Manager

Akron, OH, 44312
September 23, 2008

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Strategic Operations position located in Akron, Ohio area within an organization focused on maximizing Revenue, Profitability and Customer Service.


Accomplished Operations Manager with MBA and 14 years experience driving productivity and profit improvements. Proven “success” of leading operations, scheduling and billing departments and functions. Highly regarded as a ‘creative problem solver’, able to assess operational needs and innovative strategies that increase productivity, enhance customer-satisfaction and improve cost-effectiveness.

Results-oriented leader, accomplished at improving quality and consistency by building processes, teamwork and structure. Use dynamic leadership and communication skills to establish direction and align, inspire and develop teams.


Pioneered new Account Executive position, increasing sales 75% within 1 year.

Received 3 promotions and 4 pay raises within 2 years.

Successfully lead cross-functional team decreasing non-billed invoices from 16% to 3 %.

Reduced invoice throughput by 25% by devising and implementing processes and standards.

Integral part of IT team implementing RF (TIMS) functionality to warehouse and dispatch departments.

Devised and implemented troubleshooting manual, reducing service costs by $24,000/year.

Facilitated the development of new branch office with operational savings of $53,000/year.

Reduced overtime by 54% by standardizing processes and implementing flexible work schedules saving $90,000/year.

Successfully lead divisional training program dealing with harassment and on the job violence.

Managed Branch office over 3 years increasing revenues from $250,000/year to $3 million/year.

Successfully lead departments through 5 healthcare accreditation processes.

Increased invoice throughput from order intake to billing department by 50%.

Professional Experience

Praxair Healthcare Services 2008 - 2008

National Healthcare Company

Branch Manager

Assigned to manage all aspects of the branch facility with annual revenue of $3.5 million.

Directly responsible for managing all branch operating costs, including the development of

the annual branch budget. Coordinate and direct activities to meet or exceed sales and

margin targets. Responsible for hiring, assessing performance, developing and training and

managing branch employees. Ensured proper levels of inventory were maintained and

monitored purchases to control expenses. Ensured proper compliance and safety guidelines

were met in all aspects of business operations. Approved financial hardship applications

along with A/R and capital asset write-offs.

Sentara Home Care Services - Chesapeake, Virginia 2003 - 2008

Leading Regional Integrated Healthcare System

Operations Manager

Assigned to manage the service component the Durable Medical Equipment division with annual revenues of $26 million.

Ensuring over 200 orders per day for medical equipment and services are delivered in a safe, timely and efficient manner to hospitals and patients covering 360 square miles.

Manage the day to day operations of two facilities and 35 employees with a ¾ million annual payroll, devise and implement budgets, negotiate with vendors and other commercial entities.

Securitas – Virginia Beach, Virginia 2007 – present

Security Officer

Patrol company grounds to ensure safety

Monitor control room

Write incident reports

Diffuse situations to ensure safety to employees and customers

Total Lifetime Care Affiliates - Ravenna, OH 2002 – 2002

Private practice seeking to open a medical center

Business Manager

Oversaw the development of a medical care center, with major emphasis

on: recruiting of physicians and clinicians, conforming radiological,

pharmaceutical, and laboratory departments to meet federal, state, and

accreditation regulations and guidelines.

Knowledgeable with regards to state and federal regulations and

laws such as Stark II, JACHO, HIPPA, HOPPA, CLIA.

Praxair Healthcare Services – Cuyahoga Falls, Ohio 1991 - 2002

A National Durable Medical Equipment Company.

Account Manager

Liaison between case manager and physicians.

Supervised all aspects of patient discharge planning procedures, providing

assessment and consulting with various departments within the hospital setting.

Facilitated processes to assure timely and proper delivery of medical equipment to meet individual patient needs.

Resolved policy and contract issues; developed reports and

documents for budgeting proposals and expenditure controls.

Skills and Qualifications

Proficient with Microsoft Office, Cognos, SQL, Statistical Analysis, Project Management skills, Financial Formulas, Critical Thinking Skills, excellent written and verbal skills, Customer Relation skills.


Major: Management

School: Strayer University, Chesapeake, VA.

Degree: MBA

GPA: 3.65

Completion Date: 06/2005

Major: Business Management

School: Walsh University, Canton, OH

Degree: Bachelor Arts

GPA: 3.12

Completion Date: 4/2002

Harvard Business School

E-Learning Courses:

Financial Essentials, Budgeting, Team Building, Team Leading, Working with a Virtual Team, Project Management, Setting Goals, Implementing Innovation and Strategy, Managing for Creativity and Innovation.

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