Manager Customer Service
Resume:
MICHAEL J. GALVIN
Sayreville, NJ 08872
E-mail: ******@***.***
OBJECTIVE
Seeking ongoing challenges in the transportation/logistics field.
MAJOR ACCOMPLISHMENTS
*Address concerns from school administrators, parents, vendors regarding special education transportation.
* Enforce special education procedures, rules and regulations.
* Plan, coordinate and deliver training in: safety, customer service, quality, and professionalism.
* Communicate, develop, motivate, support and organize work to achieve optimal results.
* Collaborate with customers regularly to enhance service, communicate performance and anticipate needs.
* Supervision of over 50 drivers including hiring, firing, disciplining, motivating, loading, unloading and rewards.
* Compliance with International Standards Organization (ISO) for overseas business.
* Coordination of import, export and domestic freight to meet steamship and customer requirements.
* Supervision of home deliveries to insure that the furniture and appliances are delivered on time and without incident.
EXPERIENCE
New York City Department of Education New York, NY OPT- Router (June 2010 – Present)
Transport Drivers Cliffwood Beach, NJ- Regional Manager (May 2007-March 2008)
AZ CFS, Linden, NJ - Dispatcher (October 2006-March 2007)
Nationwide CFS, Newark, NJ - Operations Manager (March 2006-October 2006)
Marine Container Corp, Newark, NJ - Dispatcher (August 2005 –February 2006)
Exel Logistics, Keasbey, NJ - Transportation Manager (January 2005-August, 2005)
Ryder Integrated Logistics, Cranbury NJ - Transportation Manager/Safety Manager (2001-2004)
Marine Transport Inc., Port Newark, NJ - Operations Manager (1998-2001)
J.B. Hunt Transportation Inc., East Brunswick, NJ - Fleet Manager (1994-1998)
CERTIFICATIONS
ISO 9001- 2000 Certified, ASQ Quality 101 Certified, ESI ArcGis10 training
EDUCATION
A.A.S. in Marketing/Major Management/Minor from Middlesex County College
Edison NJ
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