Customer Service Supply Chain
Resume:
RESUME
VAIBHAV KUNTE
Harishankar puram,
Gwalior 474002 M .P.
Ph# 843-***-****
Mobile# 989-***-****
*****************@**********.***
***********@*****.***
Career objective:
A position that will capitalize on acquired expertise and experience in the service sector by identifying synergies between organizational requirements and personal goals, at the same time deriving satisfaction from work.
Academic Qualification:
Commerce Graduate, Passed out in 2002 from jiwaji university, Gwalior
Professional Qualification:
One year Software Development Course (DCA) from GICT College, Gwalior
Working Experience:
1.Worked With Airtel (Bharti Tele-venture ltd.) as an Executive-CSD (Cross verification Officer) From oct05 to dec05.
Job Profile:
• Responsible for connect related query &complaints (Gwalior, Guna &Shivpuri)-Customer service.
• Responsible for all provisioning related activities at cluster.
• Responsible for 100% error free Provisioning Post-paid connections at cluster.
• SEF Compliance with accuracy.
• To verify all documentation before activation according to the norms.
• To allocation of postpaid no to the dealers and to check those no if verification found negative (based on CPV agency’s feedback).
• Training of Sales FOS regarding Product updating and SEF compliance.
• Responsible for Audit &Credit Verification (AV/CV) of Cluster.
• To monitor the telecalling staff for proper operation and verification.
• To maintain reports, MIS on daily & monthly basis.
• Collect all provisioning reports from activation officers.
• Collection and Deposit the cash into the Bank from channels and FOS.
• Collects the reports from all AV/CV agencies on daily basis.
2. Worked with IDEA Cellular Limited as Executive “ASPG (Credit & Risk Management and Activation)” From 2003 to 2004.
Job Profile:
• To handle activation of all the post paid and prepaid numbers in Gwalior zone.
• All the subscriber quire & checklist updated according to the norms.
• All activation charges & security deposit updated through supply chain management.
• All FOS & dealers given by chq or cash reconcile and deposited by accounts department.
• To verify all documentation before activation according to the norms.
• To handle agencies for physical verification of all the new subscribers.
• Education of dealers, distributors, retailers & upcountry associates about the process & skims.
• Dunning based on feedback of agencies & verification.
• To allocation of postpaid no to the dealers and to check those no if verification found negative (based on CPV agency’s feedback).
• To handle all corporate CUG activations, all Sim exchange and VAS packg.
• To maintain reports, MIS on daily & monthly basis.
• To monitor the telecalling staff for proper operation.
• To handle the franchisee evaluation based by monthly activation.
• All customer services (vas, sms, cli.nat or reg roaming and other services) related problems solved by me.
3. Worked with IDEA Cellular Limited as adhoc basis From 2002 to 2003.
Job Profile:
• Job involves activation and verification of post paid connection done by dealers and franchisee (Gwalior City & Upcountry).
• Responsible for maintaining and registering records of prepaid customers and their verification too.
• Daily reconciliation of CPV had done by franchisee.
• Reconciliation of cash given by dealers for activation.
4. Worked as a data entry operator in Central bank of India.
Job Profile:
• Job involved master creation of all the savings, current, loan and many other
A/cs from their old database to a new one.
Salary CTC: 1.8 Lac
Date Of Birth: 24th Feb 1978
Nationality: Indian
Marital Status: Single
(VAIBHAV KUNTE)
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