Customer Service Quality Control
Resume:
Nash Daoud___________________________________________________
Morton Grove, IL 60053
Objective: To secure a position that will utilize my extensive operational experience.
Profile
Motivated and hard worker
Excellent interpersonal skills
Punctual
Detail oriented
Bi-lingual (Arabic and English)
Received Final Clearance
Professional Experience and Accomplishments
Human Terrain System-Cultural Analyst February 2010-Present
• Converted to DOD Civilian
• Gathers information from the local nationals and create reports
• Translates letters, videos, tape recordings, etc.
• Performs other duties as required
CLI- Human Terrain System July 2009-December 2009
• Prepares the preliminary analysis that the Research Managers and Field Social Scientists then build into analytic deliverables for the brigade
• Performs open-source, on-line/library research as needed
• Performs linguistic translation of conversations or source documents
• Provides local area interpretation of socio-cultural data, information and understanding of local and regional culture
• Performs open-source, on-line/library research as needed
• Gathers materials from various internal and external sources including records, surveys, interviews and reports
• Prepares standard and specialized reports. May prepare charts and graphs to illustrate reports.
• Monitors status and progress of work to ensure compliance with task orders.
• Posts information to records; maintains files and records. Monitors status of documents and reports.
• Assists in preparing and typing various work items
• Develops, implements and maintains tracking systems which provide control of time scheduling on project activities
• Conducts primary research and participates in interviews with other local organizations
Mission Essential Personal Seattle, Yakima June 5-18, 2009
Role Player Interpreter (Arabic/English)
Interacted with the military personal. Educated the military about the Iraqi customs and culture for a two week period.
L-3 Communication Baghdad, Iraq July 2007-May 2009
Arabic Linguist-Category two U.S. Citizen
Worked with the Human Intelligence Collection Teams. Was assigned as a Category II Linguist to the Operational Management Team. Demonstrated linguistic and diplomatic skills by reconciling a village. Supported numerous interrogations and intelligence operations with excellence. Has made heroic actions which made the area of operations safer for coalition forces and for the villages. Translated documents from English to Arabic; Arabic to English.
Transportation Security Administration, Chicago, Illinois 2002- 2007
Homeland Security Officer
Trained in a number of various security screening techniques such as X-Ray, magnetometer, explosive trace detection which protect civilian air travel.
Assigned lead screener duties due to efficient and precise screening abilities.
W.W. Grainger, Niles, Illinois 2000-2002
Quality Inspector
Developed and implemented quality control procedures that reduced cycle time and increased handcart production by 10%. Inspection responsibilities have reduced manufacturer non-compliance parts to less than 5%.
Ramada O’Hare Hotel, Chicago, Illinois 1999-2005
Front Desk Supervisor
Managed a staff of five employees. Implemented a plan to increase customer sign-ins by 10%. Elected employee of the month for exceptional customer service.
Radisson Northbrook Hotel, Northbrook, Illinois 1995 – 1997
Transportation Manager
Responsible for transporting guests safely between the hotel and their destinations.
Tommy Armour Golf Morton Grove, Illinois 1972-1998
Operations Supervisor
Involved in all aspects of operations of custom designed, high quality golf clubs. Consulted with top golf professionals in the development of golf clubs.
Education
A.D. Hotel Management, Oakton Community College, Des Plaines, Illinois 5/1983
Community Involvement
Volunteer Soccer Coach – Morton Grove Park District
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