Collection specialist.

ELIZABETH ALUENGEH

**** ********* ** ***** *******, TX 75052

Phone: 214-***-****

******@*****.***

CAREER GOAL:

Work as a customer service representative, focusing on serving customers with a wide range of problem issues in a busy and challenging work environment.

EXPERIENCE:

Sprint/Nextel Service Repair Depot, Grand Prairie, Texas, Mar 2007 to date.

Quality Control Technician:

•Responsible for quality checking of cell phones general conditions including Software functioning, and cosmetic. Performed inventory auditing and reporting status.

Tel Vista, Grapevine, Texas. Apr 2005 - Mar 2007

Customer Representative:

•Provided technical support to customers. On line step-by-step guidance.

•Responded to customer needs in a timely manner.

•Was a leader of a team that mostly outperformed other teams

Neiman Marcus, Irving Texas, Aug. 2004 - Apr 2005

Customer Representative:

•Attending to customers inquiries and complains through phone

•Handling returned merchandise, restocking and packaging

Fry’s Electronics, Irving Texas, Jan 2004 - Aug 2004

Sales Associate:

•Sales of electronic Appliances and promotions of the Company credit card

•Attending to customers complaints personally or through phone.

•Providing technical support and advice to customers

•Handling returned merchandise and restocking

EDUCATION:

•Associate Degree in Business Administration, Northlake College, 2005-2008

•Computer Courses at University of Texas - Arlington, 2004-2005

•Certificate in Computer Science, Kenya Polytechnic, Kenya, Nairobi. -Computer Science

COMPUTER SKILL:

•Proficiency in MS Office, Windows

•Working knowledge in Basic Programming

•Programming in Visual Basic, Pascal and C

•Networking, troubleshooting computer hardware and software

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