Customer Service High School
Resume:
Ishemael Bangura
Beltsville, MD 20705
Email: *.*********@*****.***
Cell: 301-***-****
Objective:
To obtain a steady position within a company or workforce in which I can earn a decent living whilst I continue to implement the proper steps needed to reach my higher goals.
Education:
2011: Authentic Bartending School of Maryland- Hyattsville, MD
Completed 2 week training course, TIPS Certified
2006-2007: Prince George’s Community College- Hyattsville, MD
Completed two years studying general courses
2001-2005: Parkdale High School-Riverdale, MD
Graduated with Maryland High School Diploma (2.8gpa)
Skills and Capabilities:
Exceptional typing skills
Good customer service
Data entry
Bartending
Warehouse/packaging skills
Written and oral communication skills
Pallet jack operation
Time management and punctuality
Inbound Calling
Work History:
August 2010-May 2011
Employer: 1-800-GOT-JUNK?
Location: Rockville, MD
Position: Driver/Navigator
Summary of Responsibilities:
Responsible for proper inspection of designated company vehicle at the start of each shift
In charge of greeting customers, explaining pricing, giving legitimate estimates as well as payment inquiries
Assisted corresponding drivers with proper navigation and route planning
Responsible for all junk removal labor and clean up
Responsible for proper disposal of all junk
November 2008-August 2010
Employer: TOT Solutions
Location: Hyattsville, MD
Position: Customer Service Agent
Summary of Responsibilities:
Confer with customers by telephone to provide information about documents and forms needed by the consulate during the customers’ appointment
Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
Check to ensure that appropriate measures and changes were made to resolve customers' problems
Refer unresolved customer grievances to designated departments for further investigation
Scheduled appointments for customers to meet w/ their Consulate in South Africa to obtain their VISA
May 2005-September 2008
Employer: Target
Location: Hyattsville, MD
Position: Overnight Stocker, Sales Associate, Cashier
Summary of Responsibilities:
Greeted costumers and responded to inquiries on weekly advertisements
Responsible for zone upkeep and sales floor display
As cashier handled all forms of transactions including cash and credit
Take inventory or examine merchandise to identify items to be reordered or replenished
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
Clean display cases, shelves, and aisles
Compare merchandise invoices to items actually received to ensure that shipments are correct
Request merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials
August 2007-September 2008
Employer: FedEx
Location: Beltsville, MD
Position: Package Handler
Summary of Responsibilities:
Responsible for handling in-bound packages and organizing shipments for in-state delivery
Manage data entry for packaging by utilizing scanning system
Assisting drivers in loading/unloading cargo and systemizing deliveries
Coordinate with team leaders to assure quality control with high volume/insured packages
November 2006-June 2007
Employer: Giant Foods Distribution Center
Location: Jessup, MD
Position: Pallet Jack Operator
Summary of Responsibilities:
Operate powered double length pallet jack in order to transport goods to corresponding loading dock
Responsible for filling orders and assembling designated pallets and delivering them in a performance based environment
Assisting other distribution teams as needed
References:
Available upon request
Contact this candidate