Highly motivated, energetic self-starter

**** ********* ***** • VERMILION OHIO *****

PHONE 440/967-8415 • E-MAIL *********@*****.***

JENNIFER ANNE ESTERLE

FUNCTIONAL SUMMARY

Highly motivated and energetic with over 12 years experience in customer contact providing excellent service. Friendly and outgoing, I take pride in my ability to successfully respond to customer inquiries, provide requested information, and resolve customer concerns, I am comfortable working cooperatively with management and other team members as well as independently to achieve agreed upon goals. I maintain a high level of attention to detail even in dynamic, fast paced environments.

EMPLOYMENT

June- August 2008

Plant Essentials Perkasie Pennsylvania

Seasonal Employment: Live plant maintenance and retail merchandiser for Lowe’s Home Improvement Center Elyria Ohio

• Attended to plants, trees and shrubs in the nursery and greenhouse areas for Lowe’s, following the direction and guidance of the department management.

• Watered, groomed and deadheaded as per individual plant, tree and/or shrub’s need, making certain that live stock was always in the best condition possible.

• Situated plants on displays as per their exposure requirements and rotated stock routinely

• Unloaded plant deliveries and placed new plants on display shelves as per company Plant-O-Grams. Rearranged existing plant displays as necessary to accommodate new arrivals.

• Maintained clean displays, plant containers, as well as floors and shelf areas.

• Provided customer service by answering questions regarding plants, planting medium and fertilizer; helping customers to locate plant and plant related products, and assuring that each visitor to the store was treated in a friendly, respectful and helpful manner.

August –September 2007

Brookside Lawn Services Medina Ohio

Telephone Sales and Marketing Consultant

• Telephone contact with existing and new customers regarding lawn care services including fertilization, weed and insect control, and lawn maintenance.

July 2006-June 2007

Answernet Call Center Fairlawn Ohio

Human Resource Coordinator

• Provided administrative assistance to upper management and floor supervisors, processed faxes and emails.

• Scheduled appointments and performed testing and interviews for new employees, conducted initial orientation and training for new hires. Maintained attendance records, processed time off/vacation requests and payroll information.

• Greeted clients and set up in house meetings.

• Developed and implemented incentive programs for call center agents.

• Developed and organized filing systems for both employee records and business records that provided efficient access to all data.

June 2005-December 2005

Homesite Insurance Company Akron Ohio

Licensed Staff/Customer Service

• Efficiently serviced existing homeowner, renter and condo-unit owner policies and sold additional coverage to existing clients.

• Confidently handled large volume of incoming calls while successfully maintaining the company’s “One Call Resolution” policy.

• Served as claim team representative taking new claims and servicing existing. Was compassionate and sensitive when working with the victims of hurricane Katrina.

1996-2005

State Farm Insurance Company, Lorain and Medina Ohio

Licensed Staff/Customer Service

• Competently wrote new and modified existing auto, home, and life and health policies. Processed premium payments and handled heavy volume of incoming and outgoing phone calls. Worked with individuals of widely different backgrounds providing comprehensive coverage to meet their specifics needs and incomes.

• Volunteered as part of a team providing driver safety education to our community.

1967-1990

St. John Westshore Hospital Westlake Ohio

St. Joseph Hospital Lorain Ohio

Licensed Practical Nurse

• Provided compassionate and safe bedside nursing care to patients in coronary and intensive units, working under the direction of attending physicians and the supervision of registered nurses. Proficient in applying and operating all types of monitoring equipment. Distributed medications and performed treatments as required.

EDUCATION

• State of Ohio Volunteer Tutor Training/Certification from state to provide G.E.D. tutoring.

• State Farm Insurance/Licensed State of Ohio in Property and Casualty and Life and Health Insurance.

• St. Joseph School of Practical Nursing/1967 Licensed Practical Nurse, State of Ohio

VOLUNTEER EXPERIENCE

• Tutored pre- GED and GED students through the state of Ohio

• Nursery attendant for infants at the Weymouth Community Church, Medina Ohio

Contact this candidate