Customer Service Accounts Receivable

Katherine L. Davis

***** ********* *****; Bristow, VA 20136

Cell: 540-***-**** EMAIL: **********@*****.***

Professional Summary:

Management and administrative professional used to working in a fast-paced environment demanding strong organizational, technical, and interpersonal skills. Highly ethical, trustworthy, discreet and committed to superior customer service. Detailed-oriented and resourceful in compiling projects; able to multi-task effectively. Capabilities include but not limited to:

• Customer Service & Relations • ISO 9000 Internal Auditor Certified

• Project Scheduling, Planning, Follow-Up • Personnel Administration

• General Accounting • Accounts Receivable, Payable, Payroll

• Administrative Procedures • Billing

Technical Skills:

• Microsoft Office • QuickBooks

• PEM (Program Element Monitor) • Copy & FAX

Career Highlights:

• Prepared bank reconciliations, cash flow statements, taxation returns, and handled daily banking.

• Performed all accounting functions to include accounts payable, accounts receivable, billing, budgeting, and payroll.

• Prepared, submitted, and negotiated contract proposals.

• Conducted financial analysis, audit of billings and resolved billing disputes.

• Supervised, trained and evaluated management and administrative staff.

• Processed and completed data entry orders.

• Prepared tariff filings according to governing body regulations.

• Set rates and appropriate cost support for new telecommunication services.

• Designed and presented training packages to personnel.

• Worked extensively with the public to ensure customer satisfaction.

Awards:

• Excellence, Achievement, and Team Awards for work performed on the FAA VTS program; ISO 9000 audits, Circuit Provisioning, Satellite Services, Billing Discrepancy Resolution, Next Generation NOAA Weather Wire proposal win.

• Achievement Award for submission of a PIR for a new Purchase Order Shipment Tracking Mechanism.

• Pacesetter Award, Ounce of Quality Commendation and Discretionary Award for outstanding service.

Employment History:

Higgins & Associates, Front Royal, VA / January 2009 – August 2011

RCI Electric, Marshall, VA / July 1996 – April 2005 / Part Time

DynCorp & GTE Federal Systems, Chantilly, VA / July 1994 – December 2002

GTE Headquarters, Dallas TX / September 1991 – June 1994

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