Customer Service Specialist

RESUME OF

Leslie E. Millard

OBJECTIVE Customer service position incorporating communication, computer and software

skills.

EXPERIENCE

*/**** ** ******* **** Instead Senior Care: Caregiver

Work in homes of individuals providing personal care, companionship, medication reminders, meal preparation, light housekeeping, and transportation for errands and appointments. Also, assisted with office and clerical duties on a temporary basis after Hurricane Ike.

1997 to 2009 Central Freight Lines: Billing Clerk, Training, Customer Service

Performed data entry in billing department while processing bills of lading for billing, delivery, and tracking purposes. Provided training and orientation for newly hired employees in same department. Assisted in maintaining data files for driver pick up and delivery information, helped resolve past due accounts, and dispatched customer pick up requests. Performed receptionist duties while working as a relief switchboard operator.

2/2007 to 2/2008 Comfort Suites, Webster, Texas: Night Auditor, Front Desk Clerk

Part-time, weekend position providing a complete range of guest services in a popular chain hotel. Duties included receiving reservations and group bookings via Internet, fax, telephone, and in person. Also, greeting and checking in guests, and assuring their comfort by providing high quality customer service. Ran and transmitted audit reports to close out daily receipts and insure timely electronic transfer of funds.

RESUME OF

Leslie E. Millard

(Continued)

EDUCATION System One Travel Academy, Houston, Texas

Certificate awarded in travel; 360 hours, February, 1992

Mountain Home Vocational/Technical College

(August 1990 – June 1991) Mountain Home, Arkansas

Certificates received for Word Perfect 5.0, MS-DOS, Computer Keyboarding,

Computer Literacy.

SKILLS Typing: 65-70 wpm

Data Entry: 11,000-12,000 kph

Microsoft Office

Telefax

Xerox

REFERENCES Available upon request.

Contact this candidate