Customer Service Sales
Resume:
Kalie Polizzo
Hurst, Tx *****
Customer Service Representative / Receptionist
Areas of Expertise
Customer Service
Complaint Handling & Resolution
Retail Operations Management Receptionist
Customer Satisfaction Enhancement
Sales & Margin Improvement Order Fulfillment
General Secretary
Open/Close Responsibilities
Professional Experience
COPY,SHIP, & DESIGN Watauga, TX 02/10 - 06/11
Receptionist, General Secretary, Cashier, Counter Sales, Production Manager
First line of contact for all customers from walk-ins to prospective customers phoning in.
l Answered phones, directing calls, and provided general information all with a polite and professional manor.
l Assisted with general office duties like inquiry of price and availability of product, and then communicated the information to the customer.
l Processed transactions and maintained cash drawer.
l Assisted customers with selection of products and services while attempting to move the customer up in the selection of better quality items and more comprehensive services.
l Creating business cards, banners, and yard signs out of templates.
l Assisted customers with making copy and creating advertisement signs for business and events.
l Running several types of copy machines, graph tech machine and large format printers.
STARBUCKS Keller, TX 03/09 to 07/09
Barista,
Excel in an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkout.
l Exemplify the second-to-none customer service delivery for which Starbucks is internationally known.
l Promptly and politely greet all customers as soon as they enter the store.
l Listen intently with undivided attention to make sure order is understood without having to be repeated or clarified by customer.
l Restate order to gain positive response then offer additional high margin items as add-ons to sale.
l Ensure the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
JERSEY MIKES Southlake, TX 09/08 to 02/09
Closing Manager,
Advanced to closing management role for a full-service, high-end deli.
l Managed cash receipts, sales reports, inventory, merchandising and cost controls.
l Maintained high standards in sanitation and safety and complied with regulatory guidelines.
l Directly assisted customers with order recommendations, selection and prompt courteous delivery of their order.
PAULIES PERFORMANCE PLUS Keller, TX 01/07 to 09/08
Receptionist, General Secretary, Cashier, Counter Sales
First line of contact for all customers from walk-ins to prospective customers phoning in.
l Answered phones, directed calls, and provided general information all with a polite and professional manor.
l Assisted with general office duties like inquiry of price and availability of parts, and then communicated the information to the customer.
l Processed transactions and maintained cash drawer.
l Assisted customers with selection of products and services while attempting to move the customer up in the selection of better quality items and more comprehensive services.
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