Manager Services

Patricia A. Burch

**** ***** ***** ******** *******, CO 80918

719-***-**** home 571-***-**** cell

***********@*******.*** / *************@*****.***

Professional Experience

**/**** – 03/2012 Department of Community & Human Services – Division of Aging & Adult Services Alexandria, VA

Companion Care Provider (Contract)

Provided in-home services for senior citizens and persons with some disabilities. This included: Escort to and from doctor appointments, companionship, food shopping, laundry, light housekeeping and light cooking. Performed other related tasks when needed.

Attended mandatory annual training for Boundaries & Confidentiality, Orientation, CPR and First Aide. Other required training included: Mental Health, Fire & Fall Safety, Diversity & Awareness, Understanding Wandering, and Adult Protective Services & Hoarding.

04/2006 - 02/2011

Private In Home Caregiver Services (Self-employed)

Provided complete live-in care services for Dialysis patient which included: personal care, wound care, medication distribution, companionship, transportation to and from Dialysis and Doctor Appointments, complete housekeeping, cooking, shopping and other related duties as needed.

02/2001 – 04/2006 United Air Temp/HVAC & Plumbing Lorton, VA

Associate / Telemarketing

Was responsible for contacting residential contract customers, to schedule seasonal Preventive Maintenance services on Air Conditioners, Heat Pumps, Gas Furnaces, Boilers and Plumbing maintenance. Maintained ongoing knowledge of 16 branch locations with service area zip codes, for each branch and schedule service times. Answered customer questions and concerns about annual contract services. This included accessing and navigating though database of 30,000+ contract customers. Maintained clear and complete records of all appointments scheduled. Was responsible for tracking completion of appointments to ensure correct bonus pay.

Assisted Department Manager that included changing and assigning other department associate to different branch locations based on appointments needed. Worked with the Dispatch Department to make changes, cancellations and adding new appointments to the daily schedules. Answered incoming calls and directed to the appropriate departments. Followed Federal Communications Commission rules and regulations to ensure excellence. Other assigned duties as requested.