Human Resources Customer Service

DIANA TRUJILLO, PHR

***** ******* **. ********** *****, CA 92648 908-***-**** ********@*****.***

HUMAN RESOURCES GENERALIST

Certified Professional in Human Resources (PHR) offering a 7-year HR career distinguished by commended performance and proven results.

Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, payroll, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

Driven for results, successfully applied and was granted a $63,000 training grant from NJ Department of Labor and Workforce Development. Pursued to help develop front line managers with computer and soft skill training along with office employees with additional training.

HR SKILLS

HR Department Startup

Employment Law

FMLA/ADA/EEO/WC

Payroll Staff Recruitment & Retention

Employee Relations

Benefits Administration

HR Program/Project Management Orientation & On-Boarding

Training & Development

Performance Management

HR Policies & Procedures

PROFESSIONAL EXPERIENCE

CONTI – Edison, NJ

Conti is a project delivery company that provides program management, engineering, and construction services across the United States and internationally.

HR Generalist, 2012 - present

Recruited to hire, develop, and retain the best team and as a result build the best company. To create long-term employee relationships, enable promotion and growth from within, and foster dedication and commitment to the Conti Culture and the company as a whole. This is accomplished by administering superior employee management, development, and benefit/compensation programs.

Key Results:

Manage the immigration processes for 13 employees. Coordinating with Immigration legal counsel, ensuring petitions are filed in a timely matter, LCA’s are posted, public access files are created, etc.

Reviewed and updated Employee Policy Manual (95 pages), encompassing everything from Nature of Employment to Working Conditions.

Consolidated 10+ various Non-Disclosure Agreements floating in various departments to one main Invention, Non-Disclosure, Non-Competition Agreement.

Researched different vendors to introduce a global screening on our employees to ensure multi-source compliance.

Sourcing, screening, interviewing, and recruiting the best candidates for our Global Support Center.

ARROW FASTENER CO.. LLC Saddle Brook, NJ

Arrow Fastener Company LLC is a leader in manual, electric and cordless fastening tools for both pro’s and DIYers, 500 staff, business unit of MASCO Corporation.

HR Generalist, 2010 - 2012

Recruited to help establish Human Resources function in an 80 plus year old unionized, previously family owned company, guiding the startup and management of a full spectrum of HR operations, systems and programs. Worked with the Vice President of HR to create HR policies and procedures; recruit employees; upgrade time and attendance system to streamline payroll and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues.

PROFESSIONAL EXPERIENCE (CONTINUED)

Key Results:

Recruited and hired five professional, salaried, exempt employees, and ten non-exempt Production Team Leaders. Process included posting job summaries on recruiting sites, conducting over 100 phone screenings for qualified candidates, setting up interviews with hiring managers, following up and making job offers.

Conducted one-on-one coaching sessions with managers on interviewing techniques and best practices that contributed to sound hiring decisions.

Completed, applied, and successfully granted a $63,000 customized training grant with New Jersey Department of Labor and Workforce Development. In collaboration with Rutgers University provided soft skill and computer training to our Production Team Leaders/Supervisors as well as Office Staff.

Brought all employee leave absences into full compliance. Instituted forms and trained managers and associates on procedures to follow in case a leave of absence is needed. Managed 52 employee leave of absences, averaging 80 days, 49 returning to work full duty in 2011.

Introduced company’s first corrective action program, creating an open dialogue between managers and their employees to help develop and retain talent.

Co-developed company’s first-ever standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes.

YMCA OF EASTERN UNION COUNTY Elizabeth, NJ

The YMCA of Eastern Union County is a community-based organization rooted in Christian principles and committed to building healthy lives through programs that strengthen spirits, minds and bodies for people of all ages, religions and cultures.

HR Associate, 2006 -2010 HR Assistant, 2005-2006

Promoted to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records. Chaired annual staff and family picnic and holiday party, resolved conflicts between employees and insurance carriers, coordinated employee incentives to promote employee wellness and performed exit interviews.

Key Results:

Administered various human resources plans and procedures for all company personnel.

Conducted New Hire Orientation monthly for all incoming staff to foster attitude toward YMCA goals; included history of YMCA and YMCA of Eastern Union County, Child Care Prevention, Anti-Harassment in the Workplace, and Blood Borne Pathogens.

Developed effective communications with three Branch Administrators to ensure timely submissions of new hire packets, payroll change notices, and any personnel forms.

Effectively worked with Director of HR to help hardwire Code of Ethics and Conduct and Employee Assistance Program throughout the Association.

Maintained Human Resources Information Systems records and complied reports from database as needed.

Coordinated payroll for 300 plus employees bi-weekly and guaranteed that employees receive their expense reimbursements in an accurate and timely manner through payroll.

Maintained affirmative action program; filed EEO-1 annually; maintained other records, reports, and logs to conform to EEO regulations.

Consulted legal counsel to ensure that policies comply with federal and state law.

Advised management in appropriate resolution of employee relations issues.

Successfully managed committees to coordinate annual Association Holiday Party and Staff and Family Picnic.

Completed various webinars and training programs on Affirmative Action Hiring Procedures, EEOC Compliances, and Labor Laws.

PROFESSIONAL EXPERIENCE (CONTINUED)

LUCENT TECHNOLOGIES Sao Pablo, Brazil

Alcatel-Lucent provides solutions that enable service providers, enterprises and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband access, carrier and enterprise IP technologies, applications, and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move.

Intern – Work Abroad Program, 2003-2003

Key Results:

Processed Mapped Customer Service and Import-Export departments.

Promoted customer satisfaction through clear, concise communications.

Processed all general customer service requests.

EDUCATION & CERTIFICATIONS

Johnson & Wales University, Providence, Rhode Island

B.S., International Business, Minor: Psychology and Leadership Concentration, 2004

HR Designations:

PHR (Professional in Human Resources), 2009

OF NOTE

Professional Development:

Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers’ compensation and workplace safety/security.

Affiliations and Skills:

Society for Human Resource Management (SHRM)

Bi-Lingual in English and Spanish

Microsoft Office (all software programs)

ADP PayExpert and ADP EzLabor Manager

NOVAtime 3000 Client and Web-Based

Kenexa 2X BrassRing

ORACLE PeopleSoft Enterprise

Taleo

J.D. Edwards

Online Recruiting/Sourcing

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