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Customer Service Professional

Location:
Columbia, SC, 29229
Posted:
September 14, 2008

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Resume:

Anissa Worthy

*** ****** **** **

Columbia

SC.

29229.

Tel: 803-***-****

Email: ********@*****.***

Profile

I am a dedicated customer service representative. I have also excelled in the area of sales. My goal is for every customer to have a pleasant experience as well as get the quality that meets their personal needs.

Work Experience

AT&T, Sales Associate/ Team Lead ( Jun . 2005 - May . 2008)

• Successfully led a 10-13 person team is sales and service • Handled customer complaints and concerns • Sold telephone, Internet, and televisions services to residential customers • Recommended services such as additional telephone equipment and lines, Internet, and telephone services

Time Warner Cable, Sales and Retention Associate ( May . 2002 - Aug . 2004)

• Sold telephone, cable, and Internet services. • Talked with customers on sales floor and by phone. • Quoted prices and credit terms and prepared sales contracts for orders obtained. • Retained customers who called in to disconnect by negotiating new packages and discounted rates.

Blue Cross Blue Shield, Off-site Claims Specialist ( May . 2001 - May . 2002)

• Obtained information from insured to correct forms • Structured and maintained an off-site position to correct claims

Additional Skills

Skills:

Education

»Midlands Technical College

Business Management

Reference

References Available on Request

References Available on Request



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