Marketing Manager
Resume:
HOLLY SMITH
Houston, TX ***89
*********@*****.***
Customer Service / Management / Sales / Marketing
Driven, enthusiastic professional with expertise in growing business through creative marketing, efficient office management, superb client care and networking to generate revenue and build brand. Solid leadership skills; ability to motivate, communicate and produce results. Innovative thinker with stamina and positive attitude to deliver quality. Proven track record in community outreach.
QUALIFICATIONS
•Highly Organized •Detail Oriented
•Perpetually Motivated •Problem Resolution Skills
•Superior Customer Service •Team Building & Management
•Project Management •Budget Preparation/Administration
•Strategic Market Planning •New Market Penetration
PROFESSIONAL EXPERIENCE
SALES ASSOCIATE, 2008 – Present
GUCCI AMERICA, Inc… – Houston, TX
Representing top luxury retailer in Houston market. Top producer with proven record of achieving aggressive sales goals through client building and excellent client care.
Selected Contributions:
Continually exceeded company standard in customer care
Cited by upper management for meeting company’s goals of excellent client relationships and team building among staff.
Given responsibilities of inventory management and maintaining of key product lines within assigned department
WIRELESS AREA MANAGER, 2006 – 2008
SKT WIRELESS – Independence, Kansas
Generate positive business-community relationships in service communities through volunteer and public relations efforts. Communicate with executives, management team, internal department, and vendors to coordinate marketing effort in accordance with corporate goals. Plan and execute sales strategies to increase company revenue and build brand awareness while maintaining the highest level of customer care. Play integral role in personnel development and training programs. Manage, recruit and build sales team in a multi-unit environment. Assist in development of creative marketing pieces and participate in the strategic planning of future retail outlets across the state. Effective training, quality management, team leadership, motivated staff and streamlined costs throughout the wireless division.
Selected Contributions:
Implemented Agent Sales Program to increase revenue; sales increased 25% in the first 30 days of program
Increased local brand awareness though strategic marketing pieces and planned meet-and-greets with other local business owners
Companywide wireless industry educator holding monthly informational sessions keeping employees updated and trained appropriately
GENERAL MANAGER, 2003-2006
AL ESCHBACH’S SPORTS BAR AND GRILL – Norman, Oklahoma
Successfully managed a full-service restaurant and bar, increasing sales through exceptional customer care, efficient cost control, creative marketing, and providing event-planning services. Accountable for budgeting, cost control, payroll, general accounting, full profit and loss, and developed a training program for multi-unit restaurant group. Recruited, hired, supervised, scheduled and motivated a staff of up to 30 employees. Improved productivity with proper training of staff efficiently eliminating high labor costs while maintaining the highest level of customer care. Developed marketing campaigns to increase visibility of restaurant; analyzed market demographics, defined the target market, and determined advertising placement. Planned menus, estimated food and liquor costs, and purchased inventory.
Selected Contributions:
Established catering program with the University of Oklahoma Athletic Dept increasing exposure within the University
Developed relationships with local media to use facility as a venue to generate revenue
Implemented event-planning service for local organizations to host and cater functions
EDUCATION & CREDENTIALS
University of Oklahoma, 2001-2004 • Norman, OK
• Currently enrolled in the University of Oklahoma via Online to complete BA degree
• Tutor for Athletic Department 2001-2002
Redlands Community College, 2000-2001• El Reno, OK
• Co-Captain Women’s Volleyball Team
• President of Student Senate
COMMUNITY LEADERSHIP
Big Brother’s Big Sister’s of Montgomery and Wilson Counties: Co-Chair on the Board of Directors
Bowl For Kids’ Sake Fundraising Event: Committee President and Event Co-Coordinator
Leadership Independence: elected Class Delegate to serve on Board of Directors for next session, elected as Class Representative and delivered class presentation at graduation
Independence Chamber of Commerce: asked to participate as a junior board member for 2008, recognized as a Who’s Who in Independence at the annual banquet
Elk Konnected: named to countywide delegation of citizens committed to the improvement of Elk County, contributing to the Communications Committee
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